Service Delivery Senior Analyst
Accenture
Service Delivery Senior Analyst
Accenture
Advises businesses and runs their technology
The Service Delivery Senior Analyst will be aligned within our Finance Operations vertical.This role provides support throughout the life cycle of our outsourced North American deal, with primary support but not limited to, business development, client orals, knowledge transfers, service recovery, process improvements, and red journey customer support.
In addition, this role will leverage call center experience, customer service skills, and attention to details to provide a positive customer service. The right candidate will enjoy building relationships with customers and adapt quickly to change.
Demonstrate expert knowledge of all processes and related systems to effectively preform responsibilities.
Identify and assist with development of support materials for team use, e.g., training manuals, role aids, and views in databases
Manage numerous, complex reporting with minimal supervision, including, but not limited to forecasting, budget, time hour reporting
Ensure that all of the client responsibilities occur in accordance with the statement of work and service level agreement with client(s)
May act as a point of contact for senior client representatives
Anticipate, identify, and assess complex issues/problems. Develop and implement a corresponding plan of action to bring the situation to resolution. Communicate changes to supervisor and assist other team leads with resolutions, as needed
Engage in networking to expand the group’s footprint and sell the team’s capabilities
Maintain a high level of customer service with a willingness to be proactive in communication with citizens, colleagues, and leadership
Display confidence in process knowledge and adherence to client guidelines
Successfully achieve individual production metrics and contribute to the success of the broader team s goals
Leverage research, critical thinking and collaboration to deliver high quality options and solutions to clients
Protect the privacy of clients while using multiple data sources and systems
Handle escalated client situations and clearly communicate to leadership any issues to ensure prompt research and resolution
Ensure proper documentation, notification, escalation, tracking and follow up of all incidents.
Identify and support opportunities to leverage AI, automation, and digital tools to improve customer experience, service delivery, and operational efficiency.
Basic Qualifications:
Preferred Qualifications:
Professional Qualifications:
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.
We anticipate this job posting will be posted until 11/28/2026.
Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here: U.S. Employee Benefits | Accenture
Role Location Annual Salary Range
California $70,350 to $131,300
Colorado $57,800 to $113,400
Connecticut $54,900 to $113,400
District of Columbia $58,400 to $120,800
Illinois $50,800 to $113,400
Maine $46,700 to $96,600
Maryland $54,900 to $113,400
Massachusetts $54,900 to $120,800
Minnesota $54,900 to $113,400
New York $66,300 to $131,300
New Jersey $58,400 to $131,300
Ohio $50,800 to $105,000
Virginia $50,800 to $120,800
Washington $80,200 to $120,800
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us atwww.accenture.com
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Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
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Accenture advises large businesses and public agencies on strategy, builds their technology systems and runs ongoing operations. Its teams connect business planning with implementation, covering areas such as cloud migration, cybersecurity and customer experience. Consultants work with clients to redesign processes, while engineers integrate software from technology partners and maintain the resulting systems for multinational organizations. Clients pay for project work or continuing services, including application support and business processes such as finance and customer service. Accenture was founded in 1989 and has its headquarters in Dublin, Ireland.
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