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Prelim

No-code platform automating banking onboarding

Business Operations Lead

Full-TimePosted on 7/13/2026
$240k - $260k/yr+ Equity + Sponsored 401(k)
Mid
Boston, MA, USA+7 moreMore locations: Seattle, WA, USA | San Francisco, CA, USA | Austin, TX, USA | Los Angeles, CA, USA | Chicago, IL, USA | New York, NY, USA | Atlanta, GA, USA
RemoteFully remote across the US, with periodic team meetups in NYC and SF.
Business & StrategyBusiness Operations

About the job

Requirements
  • 4–6 years spanning delivery leadership and business operations, including a leadership role at a B2B software company or a smaller group in a larger technology company.
  • Personally have run complex enterprise implementations or owned technical accounts, recently enough to earn the team's trust in client-facing communications.
  • Create clear, concise operational documentation, staffing plans, and status rhythms.
  • Be organized and apply enough structure to prevent work from falling through the cracks without unnecessary bureaucracy.
  • Be willing to tell leads when their teams are overloaded and tell the founder when commitments exceed available capacity.
Responsibilities
  • Build and run lightweight operational systems that give leadership a weekly view of work assignments, team load, and delivery risk across product and implementations.
  • Assess current team allocation when a new bank comes in, identify available capacity, and present staffing options.
  • Surface stalled projects, overloaded teams, and unanswered customer concerns before they become emergencies.
  • Manage the two technical account managers who report to the role, including holding regular one-on-ones, tracking goals, providing feedback, and developing them.
  • Own the technical account managers' workload and development; founders retain executive ownership of bank relationships and account strategy.
  • Coordinate project reassignment, coverage during absences, and routing of customer issues to the appropriate lead; maintain the coverage map and ensure handoffs are completed.
  • Ensure each client concern has an owner, a plan, and a next check-in date; flag stalled or unowned projects before the client does.
  • Own the operating cadence, including agendas for lead syncs, scheduled cycle kickoffs, and tracking and follow-up of meeting commitments.
  • Collaborate with People Operations on software contracts, offsites, and team meetups.
  • Ensure implementation recovery is underway without personally recovering client projects; leads own recovery for their accounts.
  • Do not own client strategy, executive relationships with banks, or product decisions; surface operating data that may inform the roadmap.
Desired Qualifications
  • Experience in fintech or selling into banks.
  • Familiarity with Linear, Notion, Pylon, or Mixpanel.
  • Experience supporting a technical team in engineering, design, or implementations.

About the company

Prelim provides a no-code, white-labeled platform for U.S. banks to digitize and automate the customer journey from onboarding to servicing. The platform is a web app with an enterprise dashboard for staff to review, process, and underwrite applications, and it supports 100+ financial products through a drag-and-drop UX builder for brand customization. It runs on AWS, integrates with core banking systems and providers like Alloy, Middesk, and Persona to perform real-time KYC/KYB/AML checks and maintain compliance with standards such as SOC 2 and GLBA. Its B2B model sells directly to financial institutions and through fintech platforms, aiming to accelerate digital transformation by making customized, compliant customer journeys easy to deploy without heavy software development.

Company Size

51-200

Company Stage

Seed

Total Funding

$2.3M

Headquarters

San Francisco, California

Founded

2017

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Simplify's Take

What believers are saying

  • Stearns Bank selected Prelim on April 2, 2026 for omnichannel account opening.
  • Prelim added Vantage Bank in March 2025, expanding proof across consumer and business onboarding.
  • Caplight reports employees grew from 42 to 49 by July 1, 2026.

What critics are saying

  • Caplight shows only $2.22 million raised and no funding since March 17, 2022.
  • Finastra, Fiserv, and Abrigo bundle similar onboarding, crushing Prelim’s standalone pricing by 2027.
  • Prelim’s 49 employees leave bank integration failures or churn fatal within one bad renewal cycle.

What makes Prelim unique

  • Prelim’s white-labeled no-code onboarding spans consumer, business, and commercial accounts across channels.
  • Finastra integrated Prelim on January 29, 2026, validating core-banking interoperability.
  • Prelim’s Apiture enrollment on January 29, 2026 removes separate digital-banking signup steps.

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Benefits

  • Remote Work Options

Growth & Insights and Company News

6 month growth

-5%

1 year growth

-6%

2 year growth

-6%
The Finance Data
Mar 8th, 2025
Vantage Bank Collaborates with Prelim to Enhance Digital Onboarding for Consumers and Businesses

Vantage Bank collaborates with Prelim to enhance digital onboarding for consumers and businesses.

CoinTribune
Sep 16th, 2024
Finastra integrates with Prelim to streamline retail and commercial deposit account opening

Finastra, a global provider of financial services software applications, today announced an integration with Prelim, an industry-leading fintech, for its Finastra Phoenix core solution, enhancing the retail and commercial deposit account opening experience.

FF News
Sep 16th, 2024
Finastra Integrates With Prelim To Streamline Retail And Commercial Deposit Account Opening

Finastra, a global provider of financial services software applications, today announced an integration with Prelim, an industry-leading fintech, for its Finastra Phoenix core solution, enhancing the retail and commercial deposit account opening experience.Prelim empowers financial institutions to digitize the customer experience by automating the application process and internal operations such as reviewing, processing, underwriting, and servicing. From onboarding deposit customers to provisioning treasury services and originating select credit products, Prelim’s technology helps make account opening faster, reduces back-office complexities, and provides a more seamless and enhanced customer experience for account holders.“Customers expect an easy to use, real-time onboarding process when applying for a new financial product or service,” said Heang Chan, CEO and co-founder of Prelim. “We’re excited to be partnering with Finastra to help accelerate retail and commercial deposit account opening for financial institutions around the world.”Through Finastra’s Open Finance ecosystem, Prelim integrates seamlessly with Phoenix APIs, enabling the creation of new accounts for both new and existing account holders. These accounts are then reflected within the digital banking solution, providing a cohesive user experience. This comprehensive integration allows financial institutions to efficiently onboard new accounts and services, ensuring a smooth and streamlined process.“In a digital-first society, consumers and businesses expect their financial solutions to be agile and transform as needed to keep pace with their needs,” said Peter Longo, vice president of product management, US Mid-Market Banking Solutions at Finastra. “As we look to continuously enhance our offerings, Prelim is a trusted partner to support this transformation and our Open Finance ecosystem

Hypepotamus, Inc.
May 6th, 2024
Friday “Fund” Day: Top Startup Headlines From The Week Of May 6, 2024

Another work week in the books.For Southeast startups, this week brought early-stage funding news and impressive acquisition headlines. As you catch up on work and prepare to wind down for the weekend, here is a round up of what happened across the region:The BIG Stories on HypepotamusAtlanta-based zerodivide.ai is looking to use artificial intelligence to help students with autism and others in the I/DD community unlock their ideas through writing. More here.Knoxville has a new VC firm. We have some of the details on Market Square Ventures.Get to know the CEO of Gabriel Money, an Atlanta-based neobank focused on financial literacy and empowerment for the Latino community in the US.Funding NewsCharlotte-based Lucid Bots closed its $9.1 million Series A funding round, led by Cubit Capital, with participation from Idea Fund Partners, Danu Venture Group, and existing investors that include Y Combinator’s Growth Fund and Gratus Capital. Previous Hypepotamus coverage of Lucid can be found here.Birmingham-based Acclinate, a health equity startup focused on improving clinical trials, raised its $7 million Series A funding round. More on the funding round here.Acquisition NewsFlashtract, an Atlanta-based software startup for construction billing automation, announced it was acquired by California-based Trimble

Business Wire
Mar 21st, 2024
Prelims Digital Account Opening Solution Recognized As Best-In-Class By Aba And Datos Insights

SAN FRANCISCO--(BUSINESS WIRE)--We are excited to share that Prelim has been selected as the best-in-class solution in the American Bankers Association's (ABA) 2024 Digital Account Opening Product Assessment, conducted in partnership with Datos Insights. Prelim was highly ranked in terms of live deployments, contracts sold in 2023, customer feedback, and out-of-the-box core and financial application integrations, positioning it as a leader in the digital onboarding space.As echoed by one of Prelim's satisfied clients:"Prelim's innovative approach and commitment to excellence have truly transformed our digital onboarding experience. Their modern and open architecture allows us to connect to any system and partner with Prelim's highly responsive team to tailor a solution that works for our current technology infrastructure, processes, and compliance/risk requirements." Head of Digital - $38bn Regional Publicly Traded BankWhat Does the Assessment Measure?As part of this initiative, the ABA commissioned Datos Insights to research and evaluate a selection of digital account opening products, providing valuable insights to support member banks' vendor and product decisions.The assessment highlights key trends and challenges in the digital account opening space, emphasizing the importance of enabling financial institutions to remain competitive through seamless and intuitive account opening processes.How Did Prelim Fare? Insights from the AssessmentIn the evaluation, Prelim showcased remarkable performance across various criteria:Tailored Solutions : Prelim's product suite is built by former top bankers and Silicon Valley engineers and crafted to align with financial institutions' diverse offerings, requiring minimal engineering or IT resources.: Prelim's product suite is built by former top bankers and Silicon Valley engineers and crafted to align with financial institutions' diverse offerings, requiring minimal engineering or IT resources. Diverse Portfolio : Since its inception in 2017, Prelim has curated a robust selection of 100 solutions, spanning from Consumer and Business Account Onboarding to Treasury Services Onboarding, catering to the unique needs of banks and credit unions.: Since its inception in 2017, Prelim has curated a robust selection of 100 solutions, spanning from Consumer and Business Account Onboarding to Treasury Services Onboarding, catering to the unique needs of banks and credit unions. Regional/Community Bank Focus: Prelim boasts a wide-reaching presence across 41 U.S. banks, including Banc of California, City National Bank of Florida, and Metropolitan Commercial Bank, indicating its relevance and appeal to a diverse clientele.Prelim boasts a wide-reaching presence across 41 U.S

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