IT Service Desk & End User Support·Posted on Nov 9·
Full-timeHouston, TX, USANo salary listed
About the Job
Requirements
Must successfully pass a background check and pre-employment drug screening.
Must possess a valid U.S. driver's license and maintain daily, in-person, predictable attendance.
Must have CompTIA A+, Network+, Security+, ISC2 CC, Microsoft, or another equivalent IT-related certification and provide certification ID numbers upon request or in the submitted résumé.
Must have 1–3 years of IT experience or equivalent higher education combined with certifications.
Must have at least a high school diploma or GED.
Must live in the Houston area or plan to relocate to Houston at their own expense; relocation assistance is not provided.
Responsibilities
Provide first-line support for IT help desk requests and tickets.
Troubleshoot hardware and software issues.
Assist with Outlook, Teams, Windows, applications, printers, and network connectivity.
Assign tickets to appropriate IT team members based on their roles and responsibilities.
Install and terminate Ethernet cable when needed.
Support walk-up requests and provide in-person customer service.
Ensure personnel know and follow company IT policies and procedures.
Escalate unresolved issues to Tier 2 support when needed.
Collaborate with the IT team to resolve issues quickly.
Shadow team members for ongoing learning and on-the-job training.
Participate in an on-call rotation.
Help maintain a secure environment by following internal processes and best practices.
Provide priority and dedicated support to the internal Remote Operations Center, which supports field units.
Desired Qualifications
An associate or bachelor's degree in an IT-related program combined with certifications.
Additional IT certifications related to the job.
Customer service certification or experience supporting customers in person across different industries.
Experience handling IT help desk requests or tickets.
Experience supporting Windows and Linux workstations.
Understanding of support in critical infrastructure, including IT/OT environments and First Responder emergency priorities.
IT - Help Desk Technician Job Status: Full Time Location: Houston, Texas (Onsite) Available Schedule(s): 1st Shift: 7 AM – 7 PM (Monday through Saturday) 2nd Shift: 7 PM – 7 AM (Monday through Sunday)
POSITION SUMMARY: We are hiring an Entry Level IT - Help Desk Technician who is ready to begin or advance their career in a fast-paced, customer-focused, and collaborative environment. This position is our first line of support and will handle submitted IT Help Desk tickets, in-person walk-ups, phone calls, and Microsoft Teams message communications. You will troubleshoot a wide range of technical and non-technical issues and work closely with our team to deliver excellent support to our employees and contractors.
The member will provide priority and dedicated support to our internal Remote Operations Center (ROC) who supports field units in West Texas, New Mexico, and other states around this great nation.
Our department believes strongly in customer service with a smile, gratitude, and all with a servant's heart and attitude. We value professionalism, courtesy, patience, and a willingness to serve. If you enjoy helping people, solving complex IT problems, learning new trade skills, and being part of a supportive team, you will be a great fit here. We like to laugh, have fun, but know when to hunker down and get busy resolving issues for our staff and services. The goal in our environment is to maintain a 98-100% uptime in all sites, and we need personnel who share that same vision.
ESSENTIAL FUNCTIONS
Provide first-line of defense and support for all IT help desk requests and tickets.
Troubleshoot hardware and software issues.
Assist with Outlook, Teams, Windows, applications, printers, network connectivity, and much more.
Assign tickets to appropriate IT members based on roles and responsibilities within the team.
Install and terminate Ethernet cable when needed.
Support walk-up requests and provide in-person customer service.
Nicely ensuring all personnel know of and follow company IT policies and procedures.
Escalate unresolved issues to Tier 2 support where needed.
Collaborate with the IT team to resolve issues quickly.
Consistently shadow team members to learn more within the environment for personal growth through on-the-job training (OJT).
Participate in on-call rotation.
Assist in maintaining a secure environment by following internal processes and best practices.
POSITION REQUIREMENTS:
Must successfully pass background check.
Must successfully pass pre-employment drug screening.
Possesses a valid U.S. Driver’s License.
Daily in-person, predictable attendance.
Required Qualifications
CompTIA A+, Network+, Security+, ISC2 CC, Microsoft *, or other equivalent IT-related certifications. Please be prepared to provide cert ID #’s upon request or in the submitted resume.
1-3 years of IT experience or equivalent higher education in combination with certifications.
High school diploma or GED at a minimum.
A very strong interest in learning and growing within the IT industry.
Must live in the Houston area or planning on your own to relocate to the city. Relocation assistance is not provided.
Preferred Qualifications
Have an Associate or Bachelor’s degree in an IT-related program in combination with certifications but a degree is not required.
Additional IT certifications related to the job at hand.
Customer service certified or experienced with supporting customers in person from differing industries.
Experience handling IT Help Desk requests or tickets.
Experience supporting Windows and Linux workstations.
Deep understanding of support in critical infrastructures, i.e., IT/OT environments and First Responder emergency priorities.
Benefits Package
Medical
Dental
Vision
401k
Optional life insurance
EQUAL EMPLOYMENT OPPORTUNITY: Life Cycle Power is committed to the cause of equal employment opportunity for all employees and applicants, thus abiding by all applicable state and federal laws. Our practices regarding employment, job promotion, compensation, training, and termination do not discriminate on the basis of race, color, religious creed, age, sex, national origin, veteran’s status, disability, pregnancy, genetic information, or any other legally protected status. It is expected that all employees, both management and staff, will fully support these non-discriminatory policies. Life Cycle Power has reviewed this job description to ensure essential functions and duties have been included. It is not intended to be an exhaustive list of all functions, responsibilities, skills, and abilities.