B3H

Supports defense operations and military training

Electronic Flight Bag Support Specialist

IT Service Desk & End User SupportConfirmed live in the last 24 hours

Full-timeNo salary listed

About the Job

Requirements

A high school diploma or equivalent is required.
A minimum of 2 years of relevant experience in device support, user support, mobile device management, EFB support, or a comparable technical support environment is required.
Experience with mobile devices, account and password support, configuration profiles, operating system updates, and audit-log review is required.
Ability to troubleshoot and restore user-device functionality in a controlled operational environment is required.

Responsibilities

Perform setup, maintenance, and restoration on Electronic Flight Bag (EFB) devices, including device activation, device or application password resets, device or application unlocking, and initiating lost mode or device retrieval.
Perform setup, maintenance, and restoration functions on End User Stand Alone (EUSA) devices.
Facilitate EUSA device setup in accordance with the mobile device management provider and the configuration profile provided by the HQ AMC EFB Program Office.
Initiate EUSA device operating system updates as approved by DISA and in accordance with the configuration profile provided by the HQ AMC EFB Program Office.
Review audit logs for unauthorized access or configuration changes.

Desired Qualifications

An associate’s degree in information systems, information technology, cybersecurity, electronics, or a related field is preferred.

Overview

B3H is seeking an Electronic Flight Bag (EFB) Support Specialist to support AMC operations groups through device setup, maintenance, restoration, EUSA support, and audit-log review activities.

B3H is a leader in building winning DoD and corporate teams. B3H provides the full spectrum of strategic planning, program management, acquisitions management, systems engineering & integration, cost analysis, training, systems requirements analysis, and instructional system design for the DoD. B3H delivers quality performance with complete government visibility and control. Corporate headquarters are in Fort Walton Beach, Florida.

Responsibilities

Perform set-up, maintenance, and restoration on EFB devices, to include:
- Device activation
- Device/application password reset
- Device/application unlock
- Initiate lost mode/device retrieval
Perform set-up, maintenance, and restoration functions on End User Stand Alone (EUSA) devices, to include:
- Facilitate EUSA device set-up IAW the MDM provider and configuration profile provided by HQ AMC EFB Program Office.
- Initiate EUSA device operating system updates as approved by DISA and configuration profile provided by HQ AMC EFB Program Office.
- Review audit logs for unauthorized access and/or configuration changes.

Qualifications

High school diploma or equivalent required
Associate’s degree preferred in information systems, information technology, cybersecurity, electronics, or related field
Minimum 2 years of relevant experience in device support, user support, mobile device management, EFB support, or comparable technical support environment
Experience with mobile devices, account/password support, configuration profiles, operating system updates, and audit-log review
Ability to troubleshoot and restore user-device functionality in a controlled operational environment

B3H Corporation is an equal opportunity employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status

About the Company

B3H

Supports defense operations and military training

B3H provides technical, advisory and training services to the U.S. Department of Defense and other government customers. Its teams support strategic planning, program and acquisition management, systems engineering, cost analysis and military operations. The company develops instructional materials and classroom training, while contract teams assist with aircrew records, readiness reporting and command support. Technical specialists also maintain systems used for air operations training, including simulation software and the databases that support scenario development. B3H was founded in 1990 and is headquartered in Fort Walton Beach, Florida.

Company size: 51-200
Company stage: Not listed
Total funding: Not listed
Headquarters: Fort Walton Beach, FL
Founded: 1990

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