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Ensemble Health Partners

End-to-end revenue cycle management for hospitals

Patient Access Supervisor

Clinical Support & Patient AdministrationPosted on Nov 4
Full-timeCincinnati, OH, USA$47.5k - $59.3k /yr

About the Job

Requirements

  • Certified Healthcare Access Management (CHAM) certification is required.
  • A high school diploma or GED is required.
  • Ability to lead or direct others and strong analytical ability are required.
  • Working knowledge of Microsoft Office is required.
  • Knowledge of registration, insurance, scheduling, verification, and/or hospital billing is required.

Responsibilities

  • Organize and coordinate assigned staff activities to ensure safe, effective, appropriate, and fiscally responsible work, and resolve problems related to the assigned area.
  • Coordinate registration duties with direct and indirect reporting employees and ensure registration and preregistration duties are completed daily.
  • Provide staff training and monitor daily productivity, communicating results to staff.
  • Provide and review reports tracking department performance metrics, including point of service, wait times, overtime, and productivity, on requested reporting schedules.
  • Assign and coordinate staff schedules, including rotations, time off, and call-offs, in accordance with organizational policies, minimizing overtime while maximizing productivity.
  • Track and monitor upfront collections, assign goals, and provide coaching and corrective action as appropriate.
  • Participate in an on-call rotation covering days, nights, and weekends; provide administrative and educational guidance by telephone and, when needed, cover call-offs, staffing issues, or unexpected volumes.
  • Assist in developing department processes and procedures; conduct staff training, education, and development; audit performance; and provide ongoing coaching and education.
  • Serve as a resource for staff and ancillary departments and promote excellent customer service for internal and external customers.
  • Manage assigned projects involving implementation, tracking, and process changes, and routinely report to Patient Access Leadership.
  • Participate in facility activities as assigned, gather statistical information, and work in designated department areas as needed.
  • Assist with staff evaluations and maintain the time and attendance system.
  • Attend facility meetings as required by the department or client to align processes and support effective communication between clinical staff and the team.
  • Assist the Patient Access Manager with day-to-day operations.

Desired Qualifications

  • An associate’s degree or bachelor’s degree is desirable.
  • Two to three years of supervisory experience in a healthcare or business field is preferred.
  • Advanced use of artificial intelligence and experience managing teams using artificial intelligence to support process and technology improvements, including exploration, experimentation, and application, are desirable.

About the Company

Ensemble Health Partners

End-to-end revenue cycle management for hospitals

Ensemble Health Partners provides end-to-end revenue cycle management for hospitals and health systems. It handles the entire process from patient intake to final payment, with teams and technology embedded into the provider's operations and a revenue model tied to performance improvements. The company uses its proprietary EIQ platform (analytics, AI, and workflow automation) to optimize revenue cycle processes, reduce insurance denials, and speed cash collection, managing more than $39 billion in net patient revenue. Its approach differentiates it by being a true managed-services partner with full accountability for financial outcomes and a track record of meeting initial client goals. The overarching goal is to improve healthcare providers’ financial performance so they can focus on patient care.

Company size
5,001-10,000
Company stage
Not listed
Total funding
Not listed
Headquarters
Cincinnati, OH
Founded
2014

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