Client Activation Specialist - Customer Onboarding & Success, Operations

• A diverse team of 600 Malters across 6 European countries
• A culture that champions equality (50% of our Comex are women) and inclusive growth
• Backed by top investors including ISAI, Serena Capital, Eurazeo Growth, Goldman Sachs, and BPI
• A mission to give everyone the freedom to work differently

Key responsibilities ✨

• Support the client operations during acquisition pilots phase: set up companies so that Malt can operate the first staffings and projects, and onboard the hiring managers into using the platform, on the project management scope: validation of AR, PO management, renewals.

• Be accountable for the full client account set up, in coordination with the client and with Malt’s financing team; The Client Activation Specialist remains accountable for the correct client set up throughout the client lifecycle, not just the initial set up.

• Conduct product demos for clients

• Formalize the specific processes of the client in Notion (knowledge management)

• Be responsible for the hand over to the Global / Enterprise / Public / Managed SMB customer administrators

• Empower client autonomy: Pitch the benefits of the platform and conduct demos to educate clients on managing their operations independently. 

• Partner with Sales account executive (SAE) : Build strong collaboration with SAEs

• Scale processes : Identify operational pain points and collaborate with Business Operations and Product teams to deploy automated solutions.

About you 🧑‍🚀

Experience: You have at least 3-5 years of experience in either Customer Experience Management, Operations, or Account Management with strong business acumen.
Tech Stack: You are comfortable in a product-driven, marketplace environment and have a full command of CRM tools.
Soft Skills: You possess excellent communication skills, conflict resolution techniques, and are comfortable managing stakeholders.
Operational Mindset: You have a solid track record in conducting client interviews and product demos, as well as configuring CRM accounts, and you are passionate about process optimization.
Languages: You speak French and English on a native level.

How to join the mission? 🚀

First call with Esra, our Talent Acquisition Partner, to better understand your background, aspirations and answer any questions you may have. (30-45 minutes)

Interview with your future manager, Inah Rafaa, to delve into your experience and the specifics of the role. (45-60 minutes)

Home assignment for you to complete, which will be evaluated by Marion Belhaimer + a Head of sales in order to assess your technical skills

Final interview with a C-Level to discuss Malt’s long-term vision