Full-Time

Tech Support Specialist

Posted on 1/8/2025

The Metropolitan Opera

The Metropolitan Opera

1,001-5,000 employees

Operatic performances and musical productions

Compensation Overview

$45k - $50kAnnually

Junior, Mid

New York, NY, USA

The job is onsite at Lincoln Center.

Category
Customer Support
Customer Success & Support
IT Support
IT & Security
Required Skills
Inventory Management
Requirements
  • Bachelor’s degree in Computer Science or related, or Accredited Technical Certificate programs
  • Minimum of two years support experience with Windows OS, MS Office Suite, Help Desk services
  • Strong interpersonal and communication skills
  • Experience with organized support of PC hardware and peripherals
  • Familiarity with the arts or cultural organizations a plus
Responsibilities
  • Assist in day-to-day support and maintenance of MetOpera PCs, Macs, printers, peripherals, and software
  • Provide support for off-site clients as needed.
  • Must demonstrate ability to communicate well over the phone for both internal and external support
  • Create Help Desk tickets and manage tickets status
  • Escalate support calls to higher level support as required
  • Address client needs as required and follow-up on new and existing client issues
  • Provide appropriate feedback to department manager to ensure that open client issues are addressed
  • Assist in management of in-house phone system
  • Perform related duties as assigned or requested
  • Maintain records of hardware and software inventory as directed
  • Work onsite as required to assist in these operations.
  • Assist Department Managers with departmental administrative work including filing of client/vendor paperwork
Desired Qualifications
  • Familiarity with the arts or cultural organizations a plus
The Metropolitan Opera

The Metropolitan Opera

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The Metropolitan Opera is a prominent institution dedicated to the art of opera, showcasing a wide range of performances that include classic and contemporary operatic works. The performances are held in a grand theater, where talented singers, musicians, and stage designers come together to create a captivating experience for the audience. The Metropolitan Opera distinguishes itself from other opera companies by its commitment to high production values, featuring elaborate sets, costumes, and a full orchestra, which enhance the storytelling of each opera. The goal of The Metropolitan Opera is to promote the appreciation of opera as an art form and to make it accessible to a diverse audience through various outreach programs and performances.

Company Size

1,001-5,000

Company Stage

Grant

Total Funding

$972.7K

Headquarters

New York City, New York

Founded

1883

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Simplify's Take

What believers are saying

  • Partnership with Kiswe to stream Laffont Competition 2025 expands digital reach.
  • First-ever Met Orchestra Asia tour in 2024 increases international presence.
  • Focus on diversity and inclusion initiatives broadens audience appeal.

What critics are saying

  • Ongoing lawsuit with Anna Netrebko could harm financial and reputational standing.
  • Declining interest in traditional opera among youth threatens long-term sustainability.
  • Reliance on international tours exposes the Met to geopolitical risks.

What makes The Metropolitan Opera unique

  • The Met is a historic institution, opening at Lincoln Center in 1966.
  • It offers unique 'Live in HD' Summer Encores, attracting global audiences.
  • The Met collaborates with contemporary artists, enhancing its traditional opera offerings.

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Benefits

Flexible Work Hours

Hybrid Work Options

Company News

Kiswe
Mar 5th, 2025
Kiswe Partners with The Metropolitan Opera to Stream the Laffont Competition 2025

Kiswe partners with The Metropolitan Opera to stream the Laffont Competition 2025.

Opera Wire
Jan 4th, 2025
Metropolitan Opera Announces New Cast Changes for 'Aida'

The Metropolitan Opera has announced a new cast change for its Jan. 4 performance of "Aida."

In-Cyprus
Sep 16th, 2024
On This Day: The Metropolitan Opera House opens at Lincoln Center in NYC in 1966

On this day: The Metropolitan Opera House opens at Lincoln Center in NYC in 1966.

Local 10 News
Jul 31st, 2024
Anna Netrebko to sing at Palm Beach Opera gala in first US appearance since 2019

She has sued the Met, alleging defamation and breach of contract in a case that is pending.

Slipped Disc
Jun 14th, 2024
Revealed: the Met's least popular operas

The Metropolitan Opera has released its end-season performance statistics.

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