Teleperformance

Outsourced customer experience management services

Trainer – Customer Service - English Speaking

Corporate & Technical TrainingConfirmed live in the last 24 hours

Full-timeBangkok, ThailandNo salary listed

About the Job

Requirements

A bachelor's degree or equivalent experience in a call centre or business-related field is required.
At least 2 years of training experience in a business process outsourcing setting is required.
English proficiency at B2 level or above is required.
Excellent facilitation and presentation skills are required.
Proficiency in Microsoft Office is required.
Ability to work flexible hours to cover new-hire classes in a 24/7 operation is required.
Willingness to relocate to Bangkok is required for candidates currently residing overseas.

Responsibilities

Facilitate new-hire classes during pre-process and process training.
Facilitate required annual upskilling and refresher training for existing specialists.
Create and facilitate knowledge tests for specialists and support groups in Operations.
Conduct mock scenarios across voice, chat, and email channels.
Coach new hires on training and nesting performance, govern the nesting process, and complete deliverables on time.
Assess new-hire performance during nesting and take action where needed.
Conduct a Training Needs Analysis 30–60 days after go-live and work with the Training Manager on curriculum adjustments.
Assist in creating and developing training materials and follow all steps of BEST T&D.

Desired Qualifications

Experience training multicultural or non-native English-speaking teams is an advantage.
Knowledge of instructional design is a plus.
Japanese or Korean language knowledge is a plus.

Overview

Trainer – Customer Service (English Speaking)

Location: Bangkok, Thailand (on-site)

Industry: Customer Service for a well-known international company

Working hours: 24/7 operation, Monday to Sunday, rotational shifts (including nights, weekends and public holidays), subject to operational requirements

Language: English: B2 and above. Japanese or Korean is a plus, not required

Overview

We are looking for an English-speaking Trainer to deliver new-hire and ongoing training for Japanese- and Korean-speaking Customer Service teams in Bangkok, Thailand, preparing specialists to handle customer enquiries confidently from day one in a 24/7 operation.

Responsibilities

Key responsibilities

Facilitate new-hire classes during pre-process and process training.
Facilitate required annual upskilling and refresher training for existing specialists.
Create and facilitate knowledge tests for specialists and support groups in Operations.
Conduct mock scenarios on all channels (voice, chat, email).
Coach new hires on training and nesting performance; govern the nesting process and complete deliverables on time.
Assess new-hire performance during nesting and act where needed.
Conduct a Training Needs Analysis 30–60 days after go-live and work with the Training Manager on curriculum adjustments.
Assist in creating and developing training materials; follow all steps of BEST T&D.

Qualifications

Requirements

Bachelor's degree or equivalent experience in a call centre or business-related field.
Minimum 2 years of training experience in a BPO setting.
English B2 and above, with excellent facilitation and presentation skills.
Experience training multicultural or non-native English-speaking teams is an advantage; knowledge of instructional design is a plus.
Proficient in MS Office.
Able to work flexible hours to cover new-hire classes in a 24/7 operation; willing to relocate to Bangkok if currently residing overseas.

About the Company

Teleperformance

Outsourced customer experience management services

Teleperformance provides outsourced customer experience management for global brands, handling customer interactions across multiple channels such as phone, chat, email, and social media. Its offerings combine trained contact center agents, technology platforms, and analytics to manage and optimize customer journeys for clients. The company’s global scale, long industry experience, and history of strategic acquisitions help it deliver consistent service across many countries and industries while maintaining strict quality standards. Its goal is to help brands improve customer interactions, increase efficiency, and focus their own resources on core business activities.

Company size: 10,001+
Company stage: IPO
Headquarters: Paris, France
Founded: 1978

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