IT Help Desk Specialist Level 1

Role Summary:

The company is looking for a motivated, customer-focused contributor to provide exceptional technical support and ensure seamless day-to-day IT operations for TEAM RMS users. The IT Help Desk Support Specialist Level I will report to the IT Operations Manager and be responsible for troubleshooting technical issues, supporting user onboarding, maintaining IT equipment, and collaborating closely with the IT Operations team to ensure continuity of service. The IT Help Desk Support Specialist Level I is expected to deliver timely and effective technical support, maintain a reliable IT environment, and contribute to a positive user experience across the organization. This individual will be instrumental in supporting TEAM RMS’ continued growth by enabling employees to work efficiently and effectively through dependable technology services.

What you will do:

• IT End-User Support:
• Provide excellent and friendly technical support to local and remote end-users.
• Troubleshoot and resolve basic IT-related issues for laptops, printers, smartphones, and peripheral devices.
• Assist users with access to Office 365, VPN, multi-factor authentication, and other key applications.
• Collaboration with IT Department:
• Serve as the on-site point of contact for the IT department, assisting with tasks that require local presence.
• Communicate effectively and proactively with the IT team to escalate issues, report progress, and ensure seamless alignment on operations.
• Onboarding Support:
• Collaborate with the HR and IT teams to provide IT onboarding for new hires, including setting up computers, desks, monitors, and printers, as well as basic end-user orientation for IT systems.
• Documentation and Knowledge Sharing:
• Collaborate with the IT Operations team to document processes, contribute to the knowledge base, and create step-by-step guides or FAQs for common user issues.
• Inventory Management:
• Maintain and manage an inventory of IT equipment, ensuring that all devices are tracked throughout their lifecycle.
• Prepare and ship equipment to team members or external vendors when required.
• System Familiarity:
• Assist with administrative tasks in Microsoft Office 365 Entra ID, Defender and Exchange Admin Center under the guidance of the IT team.

What we are looking for:

• A strong sense of ownership and accountability, taking responsibility for every IT request from start to finish, ensuring it is resolved or handed off to the appropriate team member, with consistent follow-up as needed.
• Minimum of two years of IT support experience, or an equivalent combination of education and relevant experience.
• Proven experience in end user support and troubleshooting, including O365, Windows operating systems and an understanding of basic networking systems and protocols.
• A passion for technology and a desire to stay up-to-date with the latest industry trends.
• Interpersonal skills: effective communication, active listening, and providing excellent customer care.
• Strong ability to successfully multitask, easily adapt to changes, consistently maintain productivity, and efficiently manage time.
• Working knowledge of diagnostic utilities to effectively identify and resolve issues.
• A willingness to learn and adapt in a fast-paced environment.
• A+ certification preferred.
• Ability to lift up to 35 pounds.

Company-sponsored medical, dental, and vision plan for employees and their dependents, 401(k) participation and match after 1 month of continuous service, wellness program, learning development program, life insurance, long-term disability coverage, charitable contribution matching, volunteer time off, and employee assistance program.  In addition to accrued vacation time and sick time, TEAM recognizes 12 paid federal holidays.  For team members based in the San Diego office, we provide daily catered meals, weekly massages, an onsite fitness center, a fully stocked pantry, happy hours, free parking, and much more.

Company Description:

TEAM Risk Management Strategies (www.teamemployer.com) is the national leader in the outsourced household employment market. Founded in 2003, we provide payroll, outsourced human resources, and risk management solutions, enabling individuals to choose and effectively manage their own in-home service providers. Beyond payroll and risk management, we specialize in fanatical customer service and partner with many of the nation’s largest blue-chip banks and financial institutions. 

We are a high-performing team pursuing aggressive growth targets.  We’re proud of our 93% client NPS, 15% organic revenue CAGR, and 99% revenue retention. We like to win, but we also have fun doing it: we have a close-knit family culture and keep things light with our regular team celebrations, games, and events. TEAM is also recognized as a winner of the San Diego Top Workplace award in 2022, 2023, 2024, and 2025! 

Our Mission: To bring peace of mind and simplicity to household employment.

Our Vision: To be the top provider for household employment in the US.

Our Values:

• We care deeply. We act with kindness and a deep sense of responsibility towards our clients, our employees, each other, and all.  
• We are thoughtful and thorough. We think through unasked questions because we know that the small things matter. 
• We see challenges as opportunities. We approach adversity with optimism, and embrace even the toughest obstacles for the growth and wisdom they provide. 
• We hold the bar high. We want to be the very best at what we do, we hold ourselves and each other to a high standard, and we will run through walls to achieve our goals. 
• We serve with humility. There is no job too small. Great ideas can come from anyone. 
• We celebrate our success and each other. Knowing how hard we work on all the above, we recognize the importance of celebrating each other and our wins along the journey. 

This role is based in California. The California pay range for this position is $22-24 per hour. Compensation is based on several factors including but not limited to the applicant’s skills, work experience, knowledge, abilities, education, etc. Note that this range may not apply to employees based outside of California.

Note:

TEAM Risk Management Strategies, LLC is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation, or any other protected characteristic under local, state, or federal law.