HR Operations Intern

ThoughtSpot is a Data & AI platform that helps companies turn data into enterprise advantage. We're Gartner MQ leaders with more than 1,000 customers globally and offices in Mountain View, Chicago, London, Bangalore, Sydney, and Tokyo.

The Role:

This is a hands-on internship within ThoughtSpot's People & HR Operations team, designed for someone who wants to understand how a fast-moving, global AI company keeps its people processes running. You will work across the full Hire-to-Retire lifecycle — from the moment a new hire joins to the day someone exits — handling the operational work that keeps the employee experience consistent and compliant.
This is a great fit if you are detail-oriented, comfortable juggling multiple tasks, and want real exposure to how HR Ops works at a Gartner Magic Quadrant-recognised tech company.

What You'll Do:
1  ·  Onboarding & New Hire Administration

• Prepare and send new hire welcome emails and Day 1 logistics information
• Create employee profiles in Rippling with all required fields
• Assign and track completion of new hire onboarding task lists in Rippling
• Send and track completion of new hire documentation: offer letter acknowledgement, policy sign-offs, tax forms
• Coordinate IT provisioning requests for new hires: laptop, system access, tools
• Set up and administer new hire orientation sessions including scheduling and logistics
• Prepare region-wise new hire checklists, add them to onboarding SOPs, and keep them updated
• Track Day 1 readiness checklist for all incoming hires and flag exceptions
• Monitor and follow up on incomplete onboarding tasks past the due date
• Maintain the new hire tracker and update status fields weekly

2  ·  Offboarding & Exit Administration

• Initiate offboarding workflows in Rippling on receipt of termination confirmation
• Send exit documentation packages to departing employees
• Track return of company assets: laptop, ID card, access cards
• Track completion of offboarding tasks and follow up on outstanding items
• Update employee status in Rippling post last working day
• Prepare region-wise employee-facing offboarding checklists, link them to existing SOPs, and keep them updated

3  ·  Employee Data & HR Transactions

• Process employee data change requests in Rippling: manager changes, title changes, department transfers, location updates
• Generate and send standard employment letters: verification of employment, compensation letters, experience letters
• Process probation confirmation updates in Rippling for non-US employees
• Update employee records following approval of lifecycle changes
• Maintain the HR transactions tracker and update status on each request
• Follow up on pending approvals and incomplete data change requests

4  ·  Compliance & Audit Support

• Run regular audits of new hire task completion and flag non-compliance
• Maintain and update compliance trackers for onboarding and offboarding
• Run a monthly audit to ensure 100% completion and acknowledgement of all mandatory HR policy sign-offs and compliance requirements across all regions
• Maintain audit logs and ensure documentation is filed and accessible

5  ·  Benefits Operations

• Manage additions and deletions of employee benefits data
• Handle first-level employee benefits queries and escalate where needed
• Follow up with new joiners to ensure completion of benefits enrolment
• Ensure completion of nominations by new joiners
• Coordinate with insurers and brokers on employee queries and follow up through to resolution
• Guide employees through the GMC and OPD claims process and assist with claim rejections
• Manage documentation and system updates for Maternity Leave and Paternity Leave in India

6  ·  Ticketing & Employee Support

• Monitor the HR Jira board: triage new tickets, update status, and follow up on overdue items
• Respond to routine employee queries in the #mypeople Slack channel
• Escalate complex or sensitive queries to senior HR Ops team members
• Log all employee interactions and resolutions in Jira for audit and reporting purposes
• Send acknowledgement and status update messages to employees on open tickets

What You Bring:

• Pursuing or recently completed a degree in HR, Business Administration, or a related field
• Strong attention to detail — you catch things before they become problems
• Comfortable working with tools like Google Sheets, Jira, and Slack — experience with Rippling is a plus
• Clear written communication: you can draft a professional email without much hand-holding
• Ability to manage multiple tasks and follow up proactively without being reminded
• Discretion when handling sensitive and confidential employee information
• Eagerness to learn how HR Ops actually works inside a global tech company

In-Office at ThoughtSpot

Spotters are expected in-office 3+ days per week to be part of the energy of their local team. Momentum compounds when we're in the room together with faster decisions, sharper problem-solving, and the kind of peer learning that doesn't happen over a screen. Being in-office is our default way of working, with flexibility available where it's genuinely needed.

About ThoughtSpot

The world’s most innovative companies turn to ThoughtSpot’s AI-Powered Analytics to put data in the hands of everyone, from the C-suite to the frontline. With simple, natural language search and AI, anyone can ask questions, discover insights, and act with confidence. Unlike legacy tools that sacrifice performance for complexity, ThoughtSpot is intuitively designed for every business user while being built to handle the most complex, large-scale data, wherever it resides. This unique combination of speed and simplicity is why enterprise leaders trust ThoughtSpot to transform decision-making into a truly data-driven culture.

At ThoughtSpot, we’re a curious, data-driven bunch. We believe the world works better when everyone has access to facts. That’s why we build products that make asking and answering data questions as natural as having a conversation.

Mandatory and Required Skills for All ThoughtSpot Roles

Spotters are expected to demonstrate AI literacy and workflow integration to include to ability to:

• Comfortably and confidently integrate artificial intelligence into their daily workflow to increase productivity and quality.
• Hands-on experience to leverage AI tools (industry-leading LLMs) to increase productivity, automate routine tasks, and improve work quality.
• Speak to the experience of using AI for research, content creation, and document summarization while maintaining ownership of judgment and final decisions.
• Write effective prompts to get the most accurate and creative results from AI tools.

Spotters are expected to exemplify these key traits and AI Mindset:

• Curiosity in exploring new AI tools
• Adaptability to quickly learn and implement new, emerging AI technologies
• Critical thinking to know when to identify when AI should be used versus when human judgement is necessary

This combination of curiosity, adaptability, and discernment defines the AI mindset, and it’s required for every role at ThoughtSpot.

AI Mindset for All Spotters

At ThoughtSpot, we believe AI is a necessary and essential part of how we work. Every role, across every team, is expected to be fluent and comfortable with using AI to do their best work.

All Spotters are expected to experiment with ThoughtSpot’s AI tools (like Spotter and SpotterViz) and leading industry LLMs to streamline workflows, enhance output, and uncover new insights. Whether drafting content, analyzing data, or summarizing documents, AI is a daily partner. We value curiosity, openness to learning, and thoughtful application of AI to create real value. Training and resources are provided so every Spotter can confidently create with AI.

ThoughtSpot for All

At ThoughtSpot, diverse teams build better products. Complex data problems need many perspectives, not just one. We welcome different backgrounds, identities, and experiences, and we work to create a place where everyone can be themselves and do their best work. If this role excites you and you believe you’re a strong match, we encourage you to apply.

What Makes ThoughtSpot a Great Place to Work?

ThoughtSpot is the Agentic Analytics Platform that empowers every enterprise to transform insights into action, on a mission to make the world more fact driven. We hire people with unique identities, backgrounds, and perspectives - this balance-for-the-better philosophy is key to our success. When paired with our culture of Trust, Customer Obsession, Innovation and Intensity, ThoughtSpot cultivates a respectful culture that pushes norms to create world-class products. If you’re excited by the opportunity to work with some of the brightest minds in the business and make your mark on a truly innovative company, we invite you to read more about our mission, and apply to the role that’s right for you.