Senior Systems Engineer

Company description

Publicis Sapient is a digital transformation partner helping established organizations get to their future, digitally-enabled state, both in the way they work and the way they serve their customers. We help unlock value through a start-up mindset and modern methods, fusing strategy, consulting and customer experience with agile engineering and problem-solving creativity. United by our core values and our purpose of helping people thrive in the brave pursuit of next, our 20,000+ people in 53 offices around the world combine experience across technology, data sciences, consulting and customer obsession to accelerate our clients’ businesses through designing the products and services their customers truly value.

Overview

Publicis Sapient is looking for ServiceNow Developers to join our team of talented professionals and innovators. You will leverage your analytical thinking and technical expertise to design, develop, and implement robust ServiceNow solutions that address complex business challenges for our clients across diverse industries. As part of our mission to drive digital transformation, you will play a key role in delivering scalable workflows, optimizing platform capabilities, and enabling seamless user experiences through well-engineered solutions and thoughtful innovation.

Your Impact OR Responsibilities:

Key Responsibility statement:

• Configure and support Event Management to process and correlate alerts from monitoring tools.
• Assist in implementing ITOM components (basic Discovery/Event rules) to improve infrastructure monitoring.
• Monitor event queues and alerts, ensuring timely triage and resolution of issues.
• Collaborate with support teams to fine-tune event rules, thresholds, and alert noise reduction.
• Perform basic troubleshooting of integration issues between monitoring tools and ServiceNow.
• Maintain documentation and follow standard processes for consistent event handling and operations.

Outcomes-based statement:

• Improve incident response time by enabling effective event correlation and alert prioritization.
• Reduce alert noise through optimized rules and thresholds, increasing operational efficiency.
• Enhance system monitoring visibility, leading to proactive issue identification.
• Ensure smoother operations by maintaining stable event integrations and data flow.
• Support faster issue resolution through timely event analysis and collaboration with teams.
• Contribute to improved service reliability by ensuring consistent event management practices.

Qualifications

Your Skills & Experience:

• 2–4 years of experience in ServiceNow with exposure to ITOM and Event Management.
• Basic understanding of event correlation, alert management, and monitoring concepts.
• Familiarity with integrations (REST/SOAP APIs) and working with monitoring tools. 
• Knowledge of ServiceNow scripting basics (JavaScript, Glide APIs) and platform configuration.
• ServiceNow Certified System Administrator (CSA) preferred; ITOM/Event Management exposure is a plus.
• Strong analytical, troubleshooting, and communication skills with ability to work in a support environment.

Additional information

Benefits of Working Here:

• Gender-Neutral Policy
• 18 paid holidays throughout the year.
• Generous parental leave and new parent transition program
• Flexible work arrangements
• Employee Assistance Programs to help you in wellness and well-being.