Training & Culture Specialist

POSITION:                    Training & Culture Specialist    

DEPARTMENT:              Human Resources

REPORTS TO:                Sr. Manager, Human Resources & Payroll

FLSA STATUS:               Exempt

Legends Global

Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach.

Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component — feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking — of world-class live events and venues.

The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career.

Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sound like a winning formula for you? Join us!

The Role

Legends Global has an excellent and immediate opening for a Training & Culture Specialist at State Farm Stadium in Glendale, AZ. Reporting to the Sr. Manager, Human Resources & Payroll, this position is responsible for leading employee training and development programs, culture and engagement initiatives, guest experience programs, community outreach efforts, and recognition strategies that support organizational success.

Essential Duties and Responsibilities

Training, Learning & Development

·         Design, develop, and deliver training programs that support organizational goals, operational excellence, guest experience standards, leadership development, and employee growth.

·         Facilitate training for full-time and part-time employees, including New Hire Orientation, annual refresher training, customer service programs, leadership development, and other organizational learning initiatives.

·         Create and maintain training curricula, presentations, facilitator guides, job aids, e-learning content, and other learning resources.

·         Conduct training needs assessments, maintain training records and compliance documentation, and evaluate program effectiveness through employee feedback, operational metrics, and performance outcomes.

Guest Experience Excellence & Top Flight Program Management

·         Serve as the organizational lead for the Top Flight Program, including program design, annual training, recertification, performance measurement, and continuous improvement.

·         Partner with operational leaders, clients, and business partners to establish and enhance service standards across the property.

·         Lead client-facing meetings, analyze guest feedback and performance data, and implement initiatives that strengthen guest experience, employee confidence, and service excellence.

·         Develop and maintain program metrics, reporting, and evaluations to measure effectiveness and drive improvements.

Secret Shopper Program Management

·         Manage all aspects of the Secret Shopper Program, including recruitment, training, scheduling, supervision, evaluation, and reporting.

·         Analyze program findings, guest feedback, and operational trends to identify opportunities for improvement.

·         Prepare reports and presentations for leadership and facilitate quarterly stakeholder meetings to review results, conduct SWOT analyses, and develop action plans.

Culture, Engagement & Employee Experience

·         Coordinate and execute employee engagement, culture, recognition, and employee experience initiatives that support Legends Global values and business objectives.

·         Support planning and implementation of annual engagement strategies, communication plans, and culture-focused programs that promote employee belonging, development, and retention.

·         Oversee employee recognition programs, appreciation initiatives, and engagement activities, including Top Flight Recognition, High-Flyers Awards, employee celebrations, and related programs.

·         Analyze employee feedback and engagement data to identify trends and recommend improvements.

Community Engagement & Mentorship

·         Coordinate community engagement initiatives and cultivate partnerships with local organizations to strengthen State Farm Stadium's impact within the community.

·         Identify opportunities for employee volunteerism, community outreach, and charitable engagement.

·         Manage the Rookie to Pro Mentorship Program, including participant matching, program administration, and evaluation, while promoting a culture of learning, leadership development, and professional growth.

Program Coordination & Team Oversight

·         Provide day-to-day supervision, guidance, and developmental support to the Culture Coordinator, ensuring successful execution of training, engagement, and recognition initiatives.

·         Coordinate multiple programs, projects, timelines, and stakeholder relationships while supporting successful execution and measurable outcomes.

·         Develop reports, dashboards, presentations, and recommendations related to training, guest experience, employee engagement, culture initiatives, and community impact.

·         Serve as a champion for organizational culture, employee development, guest experience excellence, and continuous improvement.

·         Perform other duties as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

·         Demonstrated knowledge of employee training and development, adult learning principles, employee engagement, organizational culture, and guest experience programs.

·         Strong understanding of program management, project coordination, performance measurement, and continuous improvement methodologies.

·         Ability to build effective relationships and collaborate with employees, leaders, business partners, clients, and community stakeholders.

·         Proven ability to analyze data, identify trends, develop recommendations, and implement effective solutions.

·         Ability to work independently, exercise sound judgment, and manage multiple priorities in a fast-paced environment.

·         Strong organization, planning, and time management skills with exceptional attention to detail.

·         Ability to maintain confidentiality and handle sensitive information with professionalism and discretion.

·         Ability to remain flexible, adaptable, and solution-oriented in a dynamic event-driven environment.

·         Ability to work evenings, weekends, holidays, and irregular schedules as business needs require.

Education and/or Experience        

·         Bachelor's degree from an accredited college or university in Human Resources, Organizational Development, Learning & Development, Communications, Business Administration, Hospitality Management, or a related field preferred.

·    Three (3) to five (5) years of experience in training and development, employee engagement, organizational culture, guest experience, human resources, hospitality, or a related field.

·         Proven experience designing, delivering, and evaluating training programs for diverse employee populations.

·         Experience leading employee engagement, recognition, mentorship, customer experience, culture-building, or community engagement initiatives preferred.

·         Experience supervising employees, coordinating cross-functional projects, and managing multiple programs simultaneously preferred.

·         Experience using employee feedback, survey results, operational metrics, and performance data to drive decision-making and program improvements.

·         ATD, SHRM, HRCI, or other relevant professional certifications preferred.

·         Experience with instructional design models, including ADDIE, is a plus.

·         General knowledge of ADA requirements and workplace accessibility practices preferred.

Skills and Abilities

·         Excellent interpersonal, verbal, written, presentation, facilitation, and public speaking skills with the ability to communicate effectively at all levels of the organization.

·         Strong collaboration, coaching, facilitation, and relationship-building skills with the ability to influence and engage others

·         Exceptional relationship-building, customer service, and stakeholder management abilities.

·         Strong analytical, problem-solving, and decision-making skills.

·         Demonstrated ability to design, facilitate, and evaluate engaging learning experiences for adult learners.

·         Proficiency in project management, program administration, and organizational planning.

·         Ability to manage multiple priorities, deadlines, and projects while maintaining a high level of quality and accuracy.

·         Self-directed with a proactive approach to continuous improvement and professional growth.

·         Ability to facilitate training sessions and presentations for small and large groups with confidence and professionalism.

Computer Skills

·         Advanced proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, Outlook, and Teams.

·         Experience creating presentations, training materials, surveys, reports, dashboards, and employee communications.

·         Familiarity with learning management systems (LMS), employee engagement platforms, survey tools, or similar technologies preferred.

·         Experience creating multimedia or video-based training content preferred.

·         Ability to learn and effectively utilize company-specific software and systems.

WORKING CONDITIONS

Location: On-site – 1 Cardinals Dr., Glendale, AZ 85305

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

NOTE

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.