Customer Engineer - Advanced Technology, Google Cloud

• Combine business strategies with direct development and prototyping to provide functional, customer-tailored solutions that secure buy-in from customer domain experts.
• Provide technical consultation to customers on enterprise application integration patterns, acting as a technical advisor and building long-term customer relationships.
• Demonstrate and prototype integrations with Google Cloud products in customer and partner environments, while working within Product and Engineering management systems to document, prioritize, and drive resolution of customer feature requests and issues.
• Travel to customer sites, conferences, and other related events as required, and act as a public advocate for Google Cloud.
• Drive the technical win for enterprise automation workload to ensure adoption, support the business cycle from technical evaluation through customer ramp, and recommend integration strategies, enterprise architectures, platforms, and application infrastructure required to successfully implement a complete solution on Google Cloud.

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• 6 years of experience with cloud-native architecture in a customer-facing or support role, with application development and integration.
• Experience with search systems including retrieval, ranking, and search quality tuning.
• Experience with presenting to technical stakeholders and executive leaders.
• Experience with coding in Python, JavaScript or TypeScript, Go, or Java, to demo, prototype, or workshop integration patterns with customers.
• Experience in architecting solutions that integrate computational models using agents with enterprise data sources using patterns like Retrieval-Augmented Generation (RAG), Text-to-SQL, and semantic search.

Preferred qualifications:

• Experience with functional evaluation metrics used to assess model quality and agent quality.
• Experience with iPaaS, API gateways, or enterprise service buses (ESBs) in a cloud environment.
• Experience developing automated orchestration workflows using frameworks such as LangGraph, Semantic Kernel, or enterprise software development kits.
• Knowledge of observability constructs including distributed tracing, logging, and audit logging for intelligent software solutions.
• Knowledge of Application Integration Governance and Security, including OAuth2 flows and short-lived credential management.
• Understanding integration patterns using OpenAPI and model context protocol (MCP) to connect autonomous software entities with business systems and API gateways.

The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.

In this role, you will partner with technical business teams to differentiate Google Cloud to customers. You will serve as the technical authority on integrating advanced automation and modern cloud services into enterprise environments, moving beyond basic communication interfaces to architecting secure and data-connected solutions. You will engage with customers to understand their business and technical requirements, and present solutions on Google Cloud. You will blend market knowledge and technical engagement to prove the value of the Google Cloud advanced solutions portfolio.Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

• Bachelor's degree or equivalent practical experience.
• 6 years of experience with cloud-native architecture in a customer-facing or support role, with application development and integration.
• Experience with search systems including retrieval, ranking, and search quality tuning.
• Experience with presenting to technical stakeholders and executive leaders.
• Experience with coding in Python, JavaScript or TypeScript, Go, or Java, to demo, prototype, or workshop integration patterns with customers.
• Experience in architecting solutions that integrate computational models using agents with enterprise data sources using patterns like Retrieval-Augmented Generation (RAG), Text-to-SQL, and semantic search.