Customer Service Representative

Customer Service Representative

XTL is committed to providing customers with a progressive transportation solution.  As a Customer Service Representative, you will be responsible for ensuring day-to-day commitments are executed as promised.  Your creative ability to find solutions and develop relationships will play a key critical role in achieving customer loyalty and profitable business growth.  The ideal candidate will be customer-focused and strive to ensure customer commitments are delivered.

Work Shift: Monday to Friday 7:00am-3:30pm

Responsibilities:

Customer Account & Data Management

• Perform accurate data entry for receiving and shipping transactions
• Create, update, and maintain customer account information
• Update customer profiles and track account activity
• Run operational and customer reports as required

Communication & Customer Support

• Communicate customer requests clearly to warehouse operations
• Maintain positive and professional relationships with customers
• Conduct regular follow‑ups with customers
• Liaise with operations to ensure all receiving and shipping documents are accurate

Validation & Follow‑Up

• Validate that all warehouse transactions are complete and accurate
• Ensure transactions and services are properly entered into the system
• Confirm that services are correctly invoiced

Other Duties

• Perform other related tasks as required

Qualifications:

• Minimum 1-year of experience and working knowledge of SAP software
• Excellent attention-to-detail and flexibility to work overtime
• Ability to work in a team with a good sense of initiative
• Ability to work with minimal supervision
• Ability to follow safety policies and procedures
• Due to current CT-PAT policy, successful candidate will be subject to a background check
• Must be eligible to work within Canada

Working with XTL:

• Collective benefits paid 100% by the employer after 3 months of probation
• RRSP-matching program after 3 months of employment 
• Competitive salary
• Job security (essential service)
• Open Door Policy
• Commitment to a safe work environment

At XTL, you will find the place that suits you!

XTL is an employer that promotes equality of opportunity and embraces diversity in the workplace. Each application is considered equivalent, regardless of whether it is submitted by a woman, a man, a member of a visible minority, an Aboriginal person or a person with a disability. The masculine is used only for the purpose of lightening the text.

We invite all those interested to apply, but only the candidates selected for an interview will be contacted.

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