Community Relations Specialist

Overview

*This is a remote, field-based position. The selected candidate must reside within the Orange County/Inland Empire area and regularly travel to Inland Regional Center, Regional Center of Orange County, and San Diego Regional Center.

Position OverviewThe Community Relations Specialist is responsible for the generation of new referrals, outreach, and marketing support in an assigned territory. This outside sales position plays an essential role in the education of clients and their families/support systems (including Regional Center staff, etc) regarding the menu of support services offered by Aveanna.  Responsible for driving revenue growth and working with location management to ensure profitability, this key contributor is expected to cultivate and foster a mature network of referrals throughout their assigned territory. To meet these goals, the Community Relations Specialist is expected to spend more than 50% of their working time away from the company’s place of business (or their home), involved in outreach, selling activities and engaging referral sources.Essential Job FunctionsFrequent travel to assigned Regional Center(s) – greater than 50% of working time – to build, develop, and retain strong relationships with Regional Center staff and clientsAttend and actively participate as Aveanna’s representative in offsite meetings, in-services, and other community events throughout the assigned Regional Center catchment area to build relationships, develop a referral pipeline, and promote brand recognition.Event/Project planning, budgeting, forecasting and execution as company representative at conferences, expos, resource fairs and other events throughout California (may include overnight travel)Present educational In-Services for Regional Center staff and other public audiencesPlan and produce informational materials for events (conferences, expos, resource fairs, in-services)Formulate strategic community relations initiatives to increase brand recognition and market share within regionResearch and resolve sensitive inquiries and/or complaints from Regional Center staff, families, and clientsIdentify potential areas and service lines for growthAct as an Aveanna liaison to Regional Centers and other Community Based OrganizationsAssist with utilization management of referrals; including follow-up communication with referral sources and familyManage and collect feedback from referrals sources, clients, and community within assigned territoryRequirementsHigh School Diploma  Exceptional organizational and communication skillsCaring, positive, and empathetic attitudeAbility to work as a team with others of various cultural and ethnic backgroundsAbility to effectively communicate with all levels within the organizationSelf-StarterMust possess a valid Driver License and driving record that meets company standardsProficient in Microsoft suite of products including Outlook, Word and ExcelBilingual (Spanish, Vietnamese or other language deemed needed by Aveanna)PreferencesEmployment experience in community-based or social servicesKnowledge of Regional Center systemsBachelor’s Degree in Business, Communication, Psychology or related fieldOther Skills/AbilitiesMust be able to always adhere to confidentiality standards and professional boundariesMust possess a strong sense of urgency and attention to detailProven ability to work independently and within a teamDemonstrated ability to prioritize multiple tasks to meet deadlinesDemonstrated ability to interact in a collaborative manner with other departments and teamsPhysical RequirementsMust be able to clearly speak, write, read and understand EnglishMust be able to travel; including possible overnightsMust have access to reliable transportation with a well-maintained vehicle (company does not provide vehicles or transportation) that is insured and has current state registration for lawful operationOccasional lifting, carrying, pushing and pulling of 35 poundsProlonged walking, standing, bending, kneeling, reaching, twistingMust be able to sit and climb stairsMust have visual and hearing acuityMust have strong sense of smell and touchEnvironmentMust be able to function in a wide variety of environments which may involve exposure to allergens and other various conditionsOther DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.Vaccination RequirementsAs an employer accepting Medicare and Medicaid funds, employees must comply with all health-related requirements in all relevant jurisdictions, including required vaccinations and testing, subject to exemptions for medical or religious reasons as appropriate.