Account Manager - Pharma/Martech domain

Responsibilities

• Build trusted relationships with customer decision-makers and stakeholders across regions.
• Act as a strategic partner, providing expert advice on Viseven's full portfolio and recommending solutions that address customer needs.
• Develop and execute mid- and long-term account strategies, including growth, upselling and expansion opportunities.
• Manage account profitability, annual and quarterly budget planning, and financial performance.
• Oversee initiatives and projects across the portfolio, ensuring activities remain on track and stakeholders stay aligned.
• Coordinate communication between customers, regional teams and internal Viseven functions.
• Monitor solution and service adoption, proactively address blockers and drive continuous improvement.
• Ensure high customer satisfaction through regular engagement, timely issue resolution and effective expectation management.
• Lead customer meetings, present Viseven solutions and translate high-level requirements into actionable plans.
• Collaborate with Sales and Delivery teams to identify new opportunities and ensure successful onboarding and execution.
• Proactively grow the network within the region for existing and new accounts to ensure Viseven visibility within identified organizations.
• Hands-on coordination, management and execution of digital projects and solutions for the client, with background support from the technical team.
• Sustain existing and develop new opportunities within accounts, including expansion into new divisions and clusters, to increase Viseven revenue.
• Devise a scalable onboarding process for strategic accounts, communicating with decision-makers and stakeholders on the customer side.
• Conduct sales research and identify new sales opportunities.
• Create and implement workflow and process improvements to enhance current operational processes.
• Document processes and maintain sales department records.
• Own the full sales cycle within the assigned territory: proactively hunt and qualify new business opportunities, and lead them through to closing, alongside developing and growing existing accounts.

Required Skills & Experience

Location: APAC region, Japan preferred
Languages: native/fluent in Japanese and English
5+ years of experience in Account Management / Customer Success / Sales in a B2B environment (SaaS, MarTech or enterprise software preferred).
Proven experience managing enterprise client portfolios with account budget planning and P&L management.
Strong client engagement skills with the ability to work at both strategic and operational levels.
Project and account management capabilities, with a focus on driving outcomes and coordinating across multiple teams.
Excellent communication and relationship-building skills, with a proactive, solution-oriented mindset.
Understanding of the pharmaceutical industry and digital transformation trends is a plus.
Experience working with the Japanese market is required.
Comfort with data and KPIs, with the ability to analyze trends and identify areas for improvement.
Experience with CRM systems (Salesforce or equivalent) and forecasting tools.
 
Soft Skills:
Proactivity, curiosity, and eagerness to learn.
Adaptable and comfortable navigating change.
Strong listener who communicates clearly and with empathy.
Team player who collaborates across functions.
Confident in giving and receiving feedback.
Able to handle complexity, resolve conflicts, and keep things moving forward.