S

Sopra Steria

IT consulting, digital services, and transformation

Senior Customer Experience Solution Engineer

Pre-Sales Solution EngineeringConfirmed live in the last 24 hours
Full-timeGermanyHybrid

About the Job

Requirements

  • A completed degree in (business) computer science or mathematics.
  • Several years of experience with customer experience management platforms such as Salesforce or Microsoft, including their use in complex customer and project environments.
  • A deep understanding of architecture principles, scalability, and sustainable technical solutions in modern system environments.
  • Experience designing integrations, data models, and migration strategies in distributed and heterogeneous architectures.
  • Ability to analyze complex technical challenges systematically with a team and solve them effectively.
  • Strong presentation, communication, and consulting skills when engaging with business and management stakeholders.
  • High affinity for presales topics, value argumentation, and actively contributing to proposal and decision-making processes.
  • Ability to use AI tools purposefully and thoughtfully, critically evaluate results, and apply current technological developments and innovative ideas to work, projects, and customer solutions.
  • Good German skills at C1 level or above, as well as English skills.

Responsibilities

  • Conduct technically grounded presales meetings and develop new, sustainable customer experience project initiatives with customers.
  • Design comprehensive customer experience solutions, including architecture, data models, and scalable integration approaches.
  • Manage complex technical workstreams and systematically prioritize backlogs.
  • Advise customers as a trusted advisor at business and management levels on technological and architectural issues.
  • Own solution design, quality standards, and technical guardrails.
  • Analyze customer requirements systematically and translate them into robust, scalable architectural decisions.
  • Lead technical workshops and moderate decision-making sessions with different stakeholders.
  • Support the team through mentoring, knowledge development, and professional development in day-to-day project and work activities.
  • Develop AI-supported solutions and automations, critically assess their value and limitations, and derive concrete ideas for improving existing processes and establishing new ones.
  • Work across Germany in company offices, at customer locations, and from home, depending on customer and project needs.

About the Company

Sopra Steria

IT consulting, digital services, and transformation

Sopra Steria provides consulting, digital services and solutions to help large organizations transform their business through technology. Its offerings cover strategy, systems integration, cloud, cyber security, software development, and managed services, designed to be delivered end to end—from assessing needs and designing a plan to implementing and operating IT systems. The company combines deep knowledge of many industries with a collaborative approach to tailor projects to each client and to deliver measurable, sustainable improvements in performance. Differentiators include its European scale (about 51,000 employees across roughly 30 countries), broad scope—from strategy to operation—and emphasis on practical outcomes that help clients stay competitive. The group’s goal is to put digital to work for its clients in a way that creates a positive, more productive future for all stakeholders.

Company size
10,001+
Company stage
IPO
Headquarters
Paris, France
Founded
1968

Recently Posted Jobs

Explore more opportunities at Sopra Steria

See more jobs