Customer Support·Confirmed live in the last 24 hours·
Full-timeHazle Township, PA, USANo salary listedIn-person
About the Job
Requirements
Customer service experience is required.
Experience with Microsoft Office programs is required.
Responsibilities
Confer with customers to provide information about products or services, product availability, enter orders, and obtain details of complaints.
Inform customers of order information, including product availability, shipping dates, and anticipated delays.
Monitor timely order fulfillment and shipping with the Warehouse and Logistics Departments.
Work with freight forwarders, transportation companies, and courier companies to obtain freight quotes, schedule pickup appointments, and make general shipping arrangements.
Prepare invoices, shipping documents, and other customer-required documentation.
Desired Qualifications
Customer service experience in a fast-paced, business-to-business sales environment is preferred.
An Associate’s degree is preferred; relevant work experience will be considered in lieu of education.
Experience with Salesforce is a plus.
EAM-Mosca Corp., Hazle Township PA, a dynamic market leader in the area of end-of-line automated packaging machinery and consumable strapping solutions, is seeking a Customer Service Representative.
Position Summary: The Customer Service Representative is responsible for processing incoming orders and arranging for shipment of EAM Mosca's products including machines, strap, and/or spare parts.
Primary Responsibilities Include:
Confer with customers to provide information about products or services,
product availability, enter orders and obtain details of complaints.
Inform customers of order information, such as product availability, shipping
dates, and any anticipated delays.
Monitor timely order fulfillment and Shipping with Warehouse and Logistics
Departments.
Work with freight forwarders, transportation companies, courier companies to
obtain freight quotes, schedule pick-up appointments, and make general
shipping arrangements.
Prepare invoices, shipping documents, and other customer required
documentation.
Requirements/Experience
Customer Service Experienced required. Candidates with Customer Service
Experience in a fast paced, business to business sales environment preferred.
Associate’s degree preferred. Relevant work experience will be considered in
lieu of education.
Experience with Microsoft Office programs required. Experience with Salesforce
a plus.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.