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IONOS

IT Support Intern - 1st & 2nd Level IT Support

IT Service Desk & End User SupportPosted on Nov 11
InternshipKarlsruhe, GermanyNo salary listed

About the Job

Requirements

  • The candidate must be an enrolled student of (business) informatics or a comparable course of study.
  • The candidate must have a solid understanding of PCs, common operating systems, including Windows and macOS, and standard office software.
  • The candidate must have good written and spoken German and English skills.
  • The candidate should work in a structured, reliable, and self-directed manner and show service orientation and willingness to support colleagues with varying levels of technical experience.

Responsibilities

  • Process employees’ first- and second-level support requests via ticketing system, chat, and in person, resolving them independently or escalating them when needed.
  • Set up and configure laptops, monitors, and accessories, and hand them over to colleagues as part of onboarding and offboarding.
  • Support hardware logistics, including stock management, order tracking, and asset inventory.
  • Support common workplace applications and operating systems, including Windows and macOS.
  • Create and maintain clear how-to guides and documentation in Confluence.
  • Help support conference-room and audiovisual technology.
  • Suggest improvements to support processes and assist with the use of internal artificial intelligence tools to increase efficiency.
  • Support IT projects and site setups through documentation and coordination.

Desired Qualifications

  • First experience in IT support, helpdesk, or with ticketing systems such as Jira or Confluence is an advantage.
  • Basic knowledge of Active Directory, device management, or ITIL processes is a plus.

About the Company

IONOS

Company size
1,001-5,000
Company stage
IPO
Headquarters
Montabaur, Germany
Founded
1988

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