Service Logistics Specialist

Job Req ID: 30112

About Supermicro:

Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.
 

Job Summary:

We are looking for a Service Logistics Specialist to support Supermicro Global Service network by managing parts inventory globally.  The candidate is expected to ensure that the right parts/equipment is are stoked, manage the inventory, and monitor defective returns to Supermicro®.

Essential Duties and Responsibilities:

Includes the following essential duties and responsibilities (other duties may also be assigned):
Inventory Management & Data Analysis
• Maintain accurate inventory records across multiple systems and files
• Perform data comparison, reconciliation, and validation across different datasets
• Identify discrepancies and drive resolution with relevant stakeholders
• Generate reports and provide insights on inventory trends and issues

Data Tools & Process Improvement
• Utilize advanced Excel functions (e.g., VLOOKUP, PivotTables, Power Query, macros) to map, compare, and analyze large datasets
• Collaborate with software engineers or technical teams to streamline data comparison processes using SQL, scripts, or other programming tools
• Support automation initiatives to improve efficiency and reduce manual effort

Coordination & Scheduling
• Coordinate travel schedules and logistics with managers, field engineers, site leads, and customers as required
• Ensure alignment and clear communication across teams regarding schedules and deliverables

Cross-Functional Communication
• Act as the main point of contact for the accounting team for clarifications related to inventory files, discrepancies, and status updates
• Facilitate communication between operations, engineering, and finance teams to ensure transparency and accuracy

Documentation & Record Keeping
• Maintain comprehensive records of all communications, updates, and contact points related to inventory activities
• Ensure proper documentation of processes, changes, and resolutions for audit and reference purposes

Qualifications:

• Bachelor's degree in Supply Chain Management or Logistics or equivalent experience preferred
• Minimum of 1 years experience from high-tech manufacturing industry preferred
• Strong proficiency in Microsoft Excel (advanced formulas, data analysis, and reconciliation)
• Experience working with or alongside software engineers to streamline workflows using tools such as SQL, scripts, or other programming languages
• Excellent organizational, communication, and problem-solving skills
• Ability to manage multiple tasks and stakeholders in a fast-paced environment
• Must be willing to travel 10-15% of the time

Preferred Qualifications
• Experience with inventory management systems or ERP tools
• Basic knowledge of database querying (SQL) or data automation tools
• Prior experience in cross-functional coordination or operations support roles

Key Skills
• Advanced Excel & data analysis
• Data reconciliation & accuracy
• Process improvement & automation
• Cross-functional collaboration
• Communication & stakeholder management
• Attention to detail & record keeping

Salary Range

$70,000 - $75,000 

The salary offered will depend on several factors, including your location, level, education, training, specific skills, years of experience, and comparison to other employees already in this role. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in bonus and equity award programs.

EEO Statement

Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.