Marriott International

Manages and franchises hotels around the world

Butler

Hotel Guest ServicesConfirmed live in the last 24 hours

Full-timeFlorence, Metropolitan City of Florence, Italy€22.4k - €23.8k /yrIn-person

About the Job

Requirements

At least one year of related work experience is preferred.
At least one year of supervisory experience is preferred.
A high school diploma or GED equivalent is preferred.

Responsibilities

Greet guests upon arrival and explain available details and amenities.
Respond to guest requests for special arrangements or services, including unpacking, dry cleaning or pressing garments, shoeshine, reservations, and transportation, by making arrangements or identifying appropriate providers.
Respond to special requests from guests with unique needs and follow up to ensure satisfaction.
Gather, summarize, and provide information to guests about the property and surrounding-area amenities, special events, and activities.
Answer, record, and process guest calls, messages, requests, questions, and concerns.
Inspect guest rooms after housekeeping cleaning to ensure quality standards.
Verify room status, identify discrepant rooms, prioritize room cleaning, and update the status of departing guest rooms.
Assist housekeeping management with daily activities.
Document and resolve discrepant-room issues with the Front Desk.
Prepare, distribute, and communicate changes in assignment sheets and work boards.
Communicate issues to the next shift and complete required paperwork.
Assist management with hiring, training, scheduling, evaluating, counseling, motivating, and coaching employees.
Follow company and safety and security policies and procedures; report maintenance problems, safety hazards, accidents, and injuries; and complete safety training and certifications.
Maintain a clean and professional uniform and personal appearance, protect confidential proprietary information, and safeguard company assets.
Welcome and acknowledge guests according to company standards, anticipate and address service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
Speak with others using clear and professional language.
Develop and maintain positive working relationships and listen and respond appropriately to employee concerns.
Ensure adherence to quality expectations and standards.
Stand, sit, or walk for extended periods and move, lift, carry, push, pull, and place objects weighing up to 25 pounds without assistance.
Perform other reasonable job duties as requested.

POSITION SUMMARY

Greet guests upon arrival and articulately explain details and amenities available. Respond to guest requests for special arrangements or services (e.g., unpacking, dry cleaning press guest garment, shoeshine, assist with reservations, and transportation) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Inspect guest rooms after being cleaned by Housekeeper to ensure quality standards. Verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist Housekeeping management in managing daily activities. Document and resolve issues with discrepant rooms with the Front Desk. Prepare, distribute, and communicate changes in assignment sheets/work boards. Communicate issues to next shift. Complete required paperwork. Assist management in hiring, training, scheduling, evaluating, counseling, and motivating and coaching employees.

Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearances are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Perform other reasonable job duties as requested.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 1 year of related work experience.

Supervisory Experience: At least 1 year of supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Pay Range (US/Canada/EMEA): EUR 22.400 - 23.800 Annual Salary

About the Company

Marriott International

Manages and franchises hotels around the world

Marriott International manages and franchises hotels and resorts for leisure and business travelers, with brands spanning luxury stays, select-service hotels and extended visits. Its portfolio includes The Ritz-Carlton, Sheraton and Courtyard, giving hotel owners different formats for serving guests. Most properties belong to third-party owners: Marriott earns management fees tied to hotel revenue and profit, or franchise royalties for use of its brands and systems, while owning or leasing a small share itself. The company also licenses its names for branded residences and vacation ownership properties. With operating roots dating to 1927, Marriott is headquartered in Bethesda, Maryland.

Company size: 10,001+
Company stage: IPO
Headquarters: Bethesda, MD
Founded: 1927

Recently Posted Jobs

Explore more opportunities at Marriott International

See more jobs