Customer Service Specialist
About the job
- At least 3 years of experience in a customer service environment.
- Strong verbal and written English skills are essential for communicating by phone, email, and live chat.
- Strong technology skills or the ability to learn multiple systems, including HubSpot and Front.
- Strong attention to detail.
- Experience solving customer problems and identifying other potential issues to resolve.
- Ability to work independently and as part of a team.
- Respond to and resolve inbound customer tickets, emails, live chats, and outbound calls.
- Respond to callback requests and enquiries.
- Participate in proactive customer campaigns, including surveys and new product launches.
- Communicate with pharmacies about queries or issues as required.
- Assist internal stakeholders with customer service-related tasks.
- Experience in healthcare and/or with Australian-based companies is advantageous.
- A passion for health and wellbeing.
About the company
South Col helps eCommerce brands reach a high-valuation exit by providing capital, strategic guidance, operational support, and a clear exit plan. It works with founders to design a path from the dream exit valuation and executes it over 18-24 months across its offices in NYC, Charlotte, and Tel Aviv. It combines funding with hands-on strategy, operations, and exit preparation, coordinating resources and a global network to prepare for acquisition or investment buyers. Its goal is to enable founders to achieve that dream exit valuation within about two years.
Company Size
1-10
Company Stage
N/A
Total Funding
N/A
Headquarters
New York City, New York
Founded
2022
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Simplify's Take
What believers are saying
- South Col's LinkedIn was updated September 1, 2026, showing active branding and recruiting.
- Yoni Kozminski's August 2026 profile still promotes South Col's capital-and-operations platform.
- MultiplyMii's August 2026 website markets EOR, compliance, and Philippine hiring services, feeding deal flow.
What critics are saying
- South Col shows 1-10 employees on The Org, limiting execution capacity today.
- Yoni Kozminski runs MultiplyMii, Escala, and South Col, creating founder distraction risk.
- The model depends on eCommerce exits within 18-24 months; weak buyer markets kill returns.
What makes MultiplyMii unique
- South Col pairs capital, operating support, and exit strategy for eCommerce brands.
- Yoni Kozminski still publicly anchors South Col, MultiplyMii, and Escala in 2026.
- South Col targets 18-24 month value creation cycles, not generic long-term venture bets.
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Benefits
- Remote Work Options
- Health Insurance
- Paid Holidays
- Training Programs