Cyber ServiceNow Security Operations/SIR Engagement Manager

Our Deloitte Cyber team understands the unique challenges and opportunities businesses face in cybersecurity. Join our team to deliver powerful solutions to help our clients navigate the ever-changing threat landscape. Through powerful solutions and managed services that simplify complexity, we enable our clients to operate with resilience, grow with confidence, and proactively manage to secure success.

Recruiting for this role ends on 05/31/2027.

Work you'll do

•Drive strategic direction of initial workshops Phase 0 planning workshops & subsequent Phase 1 requirements gathering / implementation planning workshops, working directly with your team to collate appropriate materials and agenda

•Lead end-to-end delivery of multi-workstream SIR programs, including scoping, schedule, budget, risks, assumptions, issues, dependencies, and quality management

•Stand up delivery governance and operating rhythms; drive backlog, sprint, and release planning across SIR, Major Security Incident Management, Data Loss Prevention, Threat Intelligence Security Center (TISC), and related SecOps workstreams in partnership with architects and product owners

•Leverage a team of Business Process Consultant, Solution Architects, and Technical Consultants to effectively synthesize requirements, drive epic and user story creation and begin execution of development work

•Act a liaison for both the project team and the project teams, facilitating touchpoints where needed to generate design decisions, remove blockers, and maintaining velocity of execution

•Manage stakeholder engagement and executive communications with CISOs and SOC and incident response leaders; facilitate decisions, change control, and status reporting with clear KPIs, value realization, and adoption metrics

•Guide executive and program stakeholders through the transition from current-state processes and tools to ServiceNow-aligned architecture, including migration approach, out-of-the-box versus customization decisions, sequencing, and change impact, in partnership with architects

•Lead executive stakeholder engagement with CISOs and SOC/IR leaders, guiding the transition to ServiceNow-aligned architecture and reporting on KPIs, value realization, and adoption.

•Engage directly with both internal and client facing PMO teams, clearly delineating responsibilities, aligning status reporting cadence and messaging of Risk, Actions, Issues and Dependencies to wider stakeholders

•Lead implementation planning, including cutover from legacy case management or SOAR tools, training direction and User Acceptance Testing preparation

•Orchestrate cross-functional teams and vendors across onshore and offshore models both internally and externally; align resources and mitigate delivery risks, blockers, and interdependencies

•Lead, staff, and develop Consultants and Senior Consultants; set the quality bar and coach for growth

•Oversee pre-sales through delivery handoff, including scoping, estimates, staffing plans, delivery approach, and transition-to-operations readiness

A successful candidate would possess these skills:

• Ability to work independently and collaborate as part of a team

• Effective written and verbal communication skills

• Meticulous attention to detail and quality of work product

• Ability to build and sustain professional relationships

• Ability to lead projects or workstreams

• Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment

• Strong interpersonal skills and professional demeanor

• Ability to meet deadlines

• Ability to mentor and provide clear guidance to others

The team

Our Cyber Strategy & Transformation offering develops and transforms cyber programs in line with our client's strategic objectives, regulatory requirements, and risk appetite. We support capabilities across a broad suite of ServiceNow products across SecOps, Integrated Risk Management, and IT Asset Management. We are a growing team and are looking for our next generation of leaders to steer the direction of practice.

Qualifications

Required

•Bachelor's degree in Computer Science, Cybersecurity, Information Security, Engineering, Information Technology, or Business Administration

•ServiceNow Certified System Administrator (CSA)

•6+ years managing or acting as a business process consultant on ServiceNow programs or projects in a client-facing consulting or professional services role

•6+ years leading or acting as a business process consultant in a multi-workstream ServiceNow deliveries using Agile or hybrid methodologies, including backlog, sprint, and release management

•4+ years managing program financials, executive reporting, stakeholder management, and change control

•3+ years managing distributed delivery teams, including onshore and offshore resources, vendors, and client personnel

•Experience guiding client leadership through migration from legacy tools and processes to ServiceNow-aligned architecture and best practices

•2+ full lifecycle ServiceNow SIR implementations delivered from initiation through go-live and transition to operations

•Ability to travel 50%, on average, based on the work you do and the clients and industries/sectors you serve

•Limited immigration sponsorship may be available

Preferred

•3+ years delivering ServiceNow Security Incident Response programs

•ServiceNow Certified Implementation Specialist – Security Incident Response (CIS-SIR)

•ServiceNow Certified Application Developer (CAD)

•ServiceNow Certified Technical Architect (CTA) or Certified Master Architect (CMA)

•Experience leading a SOC platform consolidation or SOAR migration

•Understanding of high usage SIEM / SOAR tools, as well as market trends

•Experience with Threat Intelligence Security Center (TISC)

•Experience applying NIST 800-61, NIST CSF, ISO 27001, or MITRE ATT&CK in operating model or platform design

•Experience delivering Now Assist for Security Operations, AI Specialists, or Performance Analytics

•Master's degree in Computer Science, Cybersecurity, Information Security, Engineering, or Information Technology

Compensation and Additional Information

#CyberServiceNow

For individuals assigned and/or hired to work in Remote role, Deloitte is required by law to include a reasonable estimate of the compensation range for this role. This compensation range is specific to Remote role and takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $134,500 to $265,100.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.