Team Lead, Subtitling Coordination - Japanese

Position Title

Team Lead,Subtitling Coordination – Japanese

Position Summary

This position is ideal for individuals who have the drive and desire to ‘make things happen’.It requires a highly motivated individual with a desire to learn,leadand solve problems. If you like planning, organizing, and managing schedules, this is the perfect role for you. If you believe that great project management drives customer satisfaction and linguist engagement, and you love managing people, you will find this role to be the perfect fit for you. 

Main Duties

As a Team Lead, you will:

• Oversee a group oflocalizationcoordinators 

• Helpgrow the teamby recruiting, training, and mentoring newly hired coordinators. Set up individual and team goals, carry out performancereviewsand provide coaching as needed.

• Assign projects,monitorworkload and schedules of allJapanese subtitlingproduction work.Ensure assigned projects are delivered on time and meet established quality thresholds.

• Collaborate with globalSubtitleCoordination Management, English Operations and Translator Management teams to set, promote, and follow best practices for localization project management.

• Participate in onboarding new clients and workflows with globalSubtitleCoordination Management and key stakeholders in the end-to-end production chain.

• Be the first point of escalation for projectmanagementquality and capacity concerns.

• Participate in performingissueroot cause analysis and proposing and implementing preventive actions.

• Own and report team metrics on quality, productivity, and on-time delivery.

• Identifyand communicate opportunities for continuous improvement, including opportunities tooptimizeworkflows and resolve production or customer issues.

• Participate in planning,organizingand/or executing a variety of simultaneous, complex, and large-scale projects.

• Participate in production-related development scoping, documentation, and testing for our proprietary cloud-based platform.

• Assist Localization Operations management as a subject matter expert for internal and inter-departmental initiatives.

• Liaise with external partners and client representatives in both verbal and written business Japanese.

What You Bring

• Experience in leading, managing, mentoring, and training staff

• Exceptional communication skills across all levels (verbal, written)

• Experience with various localization workflows with emphasis on subtitling for media & entertainment distribution channels

• The ability to engage with and motivate culturally diverse, distributed teams (listen, influence, lead)

• An attraction to applying deep critical thinking to solve difficult problems

• Experience in fast-paced, entrepreneurial environment 

• Strong organizational skills and attention to detail

• Strongverbal and written communication skills in both Japanese and English

Benefits

• You will be part of a large international and culturally diverse team

• You will have the opportunity to make an impact for the organization, the customers, and freelance partners

• You will have opportunities to further grow your leadership skills

• You will have the opportunity to learn about new products and workflows in a rapidly changing industry   

• You will have the opportunity to expand your professional network

Diversity Statement

Deluxe is committed to inclusivity, fostering an environment where every employee feels comfortable bringing their full selves to work. It is our policy toprovideequal employment opportunities to all applicants and employees.  Applicants will receive consideration for employment without regard to, and will not be discriminated against, on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran status, sexual orientation, gender identity or expression, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. Deluxe will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable local, state, and federal law.