Full-Time
Telephonic Care Coach
Maternal-Child Health
Posted on 8/19/2026
Humana
10,001+ employees
Medicare Advantage health insurer for seniors
Compensation Overview
$53.7k - $72.6k/yr
Louisville, KY, USA + 1 more
More locations: Kentucky, USA
Remote
Quarterly visits to the Louisville corporate office are required. Remote eligibility is limited to Kentucky or qualifying counties within 15 miles of the Kentucky border.
Associate's
 Medical, Clinical & Veterinary (1) |
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- Must reside in Kentucky or in a county contiguous to the Kentucky state border in Ohio, Indiana, Illinois, Missouri, Tennessee, Virginia, or West Virginia within a 15-mile radius.
- An associate degree or 3+ years of experience in a similar role is required.
- At least 1 year of maternal-child health experience is required.
- At least 2 years of experience in a Care Coach or similar role is required.
- Experience with health promotion, coaching, and wellness is required.
- Proficiency with Microsoft Word, Excel, and Teams is required.
- Ability to use a variety of electronic information systems and software applications is required.
- Evaluate members' needs and requirements to achieve or maintain optimal wellness by guiding members and families toward appropriate care and wellbeing resources.
- Ensure a positive and healthy prenatal and postpartum experience by providing comprehensive support, education, and resources to expecting mothers.
- Identify and resolve barriers that hinder effective care.
- Monitor patient care through assessments, data, conversations with members, and active care planning to ensure progress toward desired outcomes.
- Apply professional concepts, standards, regulations, strategies, and operating standards within the work area.
- Make decisions regarding work approach and priorities while following direction.
- Work according to documented procedures, regulations, and professional standards, using interpretation where needed.
- Travel quarterly to the Humana corporate office in Louisville, Kentucky.
- Attend face-to-face and collaborative meetings at the Louisville location as part of the 5% travel requirement.
- Experience working with Medicare recipients.
- Experience with electronic case-note documentation and documenting in multiple computer applications and systems.
- Knowledge of community health organizations, social service agencies, and available community resources.
Humana focuses on health and well-being by offering Medicare Advantage plans (HMO, PPO, and PFFS) mainly for seniors, military personnel, and communities. Its products are health insurance plans funded through a mix of government contracts and member premiums, enrolling members to provide comprehensive coverage with flexible benefits and a broad provider network. Members receive care through a network of providers, with additional services such as free language interpretation to improve accessibility. Humana differentiates itself through its emphasis on inclusivity, accessibility, and tailored benefits, aiming to deliver reliable service and high renewal rates. The goal is to improve health outcomes and overall well-being for members by delivering coverage that meets diverse needs and making care accessible to all.
Company Size
10,001+
Company Stage
IPO
Headquarters
Louisville, Kentucky
Founded
1961
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Simplify's Take
What believers are saying
- Q2 2026 revenue hit $40.87 billion, up 26%, beating estimates.
- Humana won Illinois Medicaid managed care for January 2027, expanding beyond Medicare Advantage.
- TrumpRx pricing display in 2027 positions Humana’s PBM tools for broader consumer traffic.
What critics are saying
- 2026 Star Ratings cuts slashed Humana’s GAAP EPS outlook to $6.52, crushing bonuses.
- Humana exits 600,000 MA members for 2027, signaling persistent margin weakness and churn.
- The Massachusetts broker-kickback case and AI-denial class action threaten payouts and trust.
What makes Humana unique
- Humana dominates Medicare Advantage with 7.2 million members and deep senior distribution.
- Its DrFirst partnership cuts 70,000 faxes, embedding payer decisions inside clinician workflows.
- New CMO Shantanu Nundy and board recruitments push AI and consumer-health capabilities.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Unlimited Paid Time Off
Paid Vacation
Paid Parental Leave
Short-term Disability
Long-term Disability
401(k) Retirement Plan
401(k) Company Match
Wellness Program
Growth & Insights and Company News
6 month growth
↑ 6%1 year growth
↑ 6%2 year growth
↑ 6%Humana has appointed Dr Shantanu Nundy as Chief Medical Officer, effective 31 August. Dr Nundy, a practicing physician and healthcare executive, will help shape the company's products, platforms, and use of AI whilst bringing clinical expertise to the enterprise. He most recently served as Executive Vice President of Care Delivery and Chief Health Officer at Accolade, a healthcare navigation company. Previously, he was Managing Director for Clinical Innovation at Evolent Health, driving value-based and digital care transformation across health systems. Dr Nundy will report to Jim Rechtin, Humana's President and CEO, and join the company's Enterprise Leadership Team. He continues to practice primary care and hospital medicine.
Humana reported Q2 revenues of $40.87 billion, up 26.2% year on year, exceeding analysts' expectations by 0.6%. The health insurance provider also beat earnings per share estimates. Despite the relatively strong results, Humana's stock has fallen 2.7% since the earnings announcement and currently trades at $378.11. The health insurance sector as a whole showed resilience in Q2, with the 12 tracked providers beating revenue consensus estimates by 2.8% on average. However, share prices across the sector have declined an average of 5.8% since reporting. Humana derives over 80% of its revenue from federal government contracts and serves approximately 17 million members, with a strong focus on Medicare Advantage plans for seniors.
Nearly 3 million older Americans will lose their Medicare Advantage plans this year, according to Johns Hopkins Bloomberg School of Public Health research. One in 10 Medicare Advantage policyholders face forced disenrollment, with Vermont hit hardest at 92% of policyholders affected. Humana announced its exit from multiple markets for the second consecutive year, impacting 600,000 members. The company reported $1.9 billion profit in the first half of 2026. Insurers cite financial pressures from federal policy changes aimed at reducing overpayments, resulting in lower government reimbursement rates. Combined with rising medical costs, these factors are squeezing profit margins. Shannon Benton of Senior Citizens League said Humana's decision shows Medicare Advantage insurers are "prioritising profit growth over enrollment growth.
Nine pharmacy benefit managers will integrate TrumpRx prescription drug pricing into their benefit tools, effective 1 January 2027. The Pharmaceutical Care Management Association and participating PBMs—including CVS Health, Express Scripts, Humana, and OptumRx—will display cash prices from TrumpRx alongside plan coverage costs. The agreement covers commercial, Medicare, and Medicaid plans. Patients will see TrumpRx prices for all listed drugs, whether through presidential deals or standard pricing. CMS Administrator Dr Mehmet Oz said the commitment will help patients compare prices and find better deals. PCMA CEO David Marin stated the transparency will allow consumers to make better-informed choices about prescription drug costs. Some PBMs will use Real Time Benefit Tools to display pricing comparisons, whilst others may employ different methods.
Humana announced plans to exit additional Medicare Advantage plans in 2027, affecting approximately 600,000 members. The US insurer is targeting lower-return plans as part of its strategy to achieve a sustainable 3% pre-tax margin by 2028. Chief financial officer Celeste Mellet said the company expects to retain just over 40% of affected members through other offerings, similar to its 2025 experience. Humana is prioritising higher-performing plans with stronger value-based care penetration. The announcement followed Humana's second-quarter earnings report, which showed adjusted earnings of $7.61 per share on revenue of $40.89 billion. Individual Medicare Advantage membership increased 23% year-over-year to 6.45 million.