Application Support Specialist
APL Logistics
Application Support Specialist
APL Logistics
Global supply chain design and logistics
Individual performance measures (KPIs) required of the job that align with company goals and ensure accountability for the delivery of measurable results and clear linkage to the Performance Management Process (PMP)
Keys Results (KPI’s) | Result Measurement (Metric) |
Delivery of timely and cost effective IT solution that meets business requirements | Variance of schedule (planned versus actual) within 5% |
| Meet or exceed stated business objectives in terms of system requirements, module timeline and scope of work | Variance of schedule (planned versus actual) within 5% |
Manage Service Level Agreement (SLA) and Application Maintenance Service (AMS) of outsourced vendors | All reported incidents are closed and all assigned enhancements are completed as specified in the SLA |
Manage and control project budget | Variance of schedule (planned versus actual) within 5% |
3. Key Accountabilities/Job Duties (6 –7 items)
Asterisk (*) essential functions & assign % of time to each function listed (Job duties should be listed in order of importance with essential (most critical and largest % of time) first and marginal duties last; Total % of time to equal 100%). Minimum % of time for accountabilities/job duties is 10%.
KEY ACCOUNTABILITIES/JOB DUTIES | % OF TIME |
| Work with business management to align with business direction and address all escalations | 20% |
| 30% |
| 50% |
STATEMENT OF OTHER DUTIES
“This document represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described.”
4. Reporting relationships:
Supervisor, dotted line reporting, direct reports, indirect reports, key peers
Reporting Relationship | Title(s) | FTE’s |
Immediate Manager/Supervisor | Manager, Visibility and Reporting | |
Dotted Line | As assigned | |
Direct Reports (titles and quantity) | Developers and Analysts | 0 |
Indirect Reports | As assigned | 0 |
Key Peers | Application teams Technology Solutions Internal APLL operations |
Please attach (or paste below) the supporting organization chart with the job description.
5. Key Internal/External Relationships– who, why, how often
(Do not include routine supervisor/subordinate communications)
Who (Internal or External) | Why | How Often |
Product Owners and Business stakeholders (Internal) | Review requirements sign off, user acceptance testing, enhancement prioritization and status reporting | Weekly / Ad-hoc basis |
Application team (Internal | Project, enhancement or support discussion or review | Weekly / Ad-hoc basis |
Outsourced Vendors (External) | Project, enhancement or support discussion or review | Weekly / Ad-hoc basis |
Show which are ‘required’ and which are desired or nice to have.
Required Education | Degree in Computer Science or related disciplines or equivalent work experience |
Experiences | Must Have
Good to Have
|
Skill Sets |
|
Language Skills |
|
9. Physical Attributes and Working Conditions
Each line should include specificity, intensity under working conditions and, by use of the codes, frequency, and duration noted below.
Frequency Codes
R = Rarely (less than 0.5 hours per day) C = Continually (5.6 - 8.0 hours per day)
O = Occasionally (0.6 - 2.5 hours per day) N/A = Not Applicable
F = Frequently (2.6 - 5.5 hours per day)
Describe all physical requirements to be performed based on “essential” duties described in Key Accountabilities/Job Duties. (If normal physical efforts only, please note “Normal office physical efforts”)
Physical Attributes: | Frequency code: |
N/A | |
Describe any conditions of the physical environment which an employee in this job may find adverse, unpleasant or hazardous.
Work Conditions: | Frequency code: |
Travel up to 20% of the time | |
Typical problems and decisions required
What is the level of the problem solving and independent judgment?
What sorts of problems are typical for the job? | What decisions are required and what references/guidelines are used? | What decisions are required to be referred to supervisors? |
Business process and application design challenges | Matters related to current business operating procedures, workflow and exceptions: - including change of business work processes, systems and ensuring successful implementation | Decisions that will have a direct or indirect positive or negative impact on the Line of business, regions for work processes and systems |
| Process and system gaps identified based on business goals | Manage gaps and identify workaround or process change required to support operations excellence | |
| Management of project resources and timeline | Vendor management and identifying ways to keep project on schedule with assigned project resources | Change of scope Delay/change in timeline Require extra project resource |
7. Descriptive Quantitative Data
Budget size/ sales targets (US$) (please provide data specific to the position and/or Country/region/function where the position reports into) | Review Position | Country/Region/Function |
| Project Cost (Expense) | Between 100K to 500K | Global |
Geographic reach/span | Global |
Global supply chain design and logistics
APL Logistics designs and operates global supply chains, delivering end-to-end logistics services across continents. Its work includes supply chain design, shipment consolidation and deconsolidation, global freight forwarding and customs management, regional warehousing, distribution, and IT solutions that increase supply chain visibility and performance. The company differentiates itself through its large global network, more than 20 million square feet of warehouse space, and locally grounded expertise across the automotive, consumer, industrial, and retail sectors. Its goal is to help businesses grow by moving products efficiently and cost-effectively to wherever they are needed.
Explore more opportunities at APL Logistics