Dispatcher

Overview

Watt & Stewart, part of the Trimac family of companies, has provided flatbed and specialized trucking services across North America since 1987. We work closely with customers to solve complex transportation challenges and continue to expand our services in new and established markets.Our teams work together to support safe, reliable operations and deliver for our customers. We value respect and collaboration and give employees opportunities to develop their skills as the business grows.Build your career with Watt & Stewart and be part of a specialized transportation team backed by the strength and stability of Trimac.

Job Details

Trimac has a focus on sustainable, profitable growth and an acceptable return on capital for the future. A critical element will be the execution of our growth strategy in uncertain environments, increasing the need for professional strategy development and the need to improve our marketing & business development acumen. 

Reporting to the Dispatch Manager, the Dispatcher will be responsible for communicating the load plan to drivers and customers while also ensuring that all customer requirements are met. An eye for detail is key to the success of someone stepping into this role! 

Who You Are

•  Good judgment, and strong operational focus; 

• A decisive individual who possesses a "big picture" perspective, exhibits sound and accurate judgment and makes timely decisions. 

• Identifies and resolves problems proactively and in a timely manner. 

• Look for ways to improve and promote safety, quality, and profitability. 

• An intelligent and articulate individual who can relate to people at all levels of an organization and possesses excellent communication skills; 

Responsibilities

This position is responsible for: 

• Responsible for communicating the load plan to drivers and customers. 

• Ensure the drivers have the proper instructions to perform their duties safely. 

• Listen to all driver concerns and act on them appropriately. 

• Ensure the Company meets all customer requirements, and any changes are communicated immediately. 

• Ensure the dispatch system is up to date. 

• Work hand in hand with the Load Planners. 

• Identify opportunities to increase efficiency for both the Company and the customer. 

• Ensure trailer interior washes are completed where required. 

• Ensure all orders and trip events are recorded in the TMW in an accurate and timely fashion. 

• Where applicable ensure that invoicing and driver pay are completed daily. 

• Where applicable audit TMW reports for compliance requirements. 

• Service failure reports are recorded in TMW and brought to the attention of the Branch Manager or designate. 

• Ensure that the driver has adequate time to perform his duties safely and within the Hours of Work regulations. 

• Ensure all drivers and equipment meet regulatory and corporate compliance. 

• Assign the proper equipment for the jurisdiction and the job requirements. 

Qualifications

• High School Diploma. 

• 2-3 years of related experience and/or training. 

• Experience in a fast-paced environment. 

• Experience using a variety of systems. 

• Experience in the transportation industry. 

• Post-secondary education is considered an asset.  

• Experience in bulk and/or hazardous commodities an asset. 

• Experience with TMW. 

Benefits

We invest in our employee’s growth through training and development programs. We offer a comprehensive benefits package such as:

• Medical, Dental, Vision, Life Insurance, and many more health and wellness benefits
• Paid vacation, sick time, and company holidays
• Paid time off for volunteer activities to help give back to our communities
• Pension Plan
• Tuition Reimbursement Program to achieve your educational goals
• Continuous learning and career development

Safety Commitments

• We make safety a part of every decision
• We make safety personal
• We have the courage to intervene