Insight Investment

Global asset manager delivering tailored investments

Front Office Application Support Analyst

IT Service Desk & End User SupportConfirmed live in the last 24 hours

Full-timeLondon, UKNo salary listedHybrid

About the Job

Requirements

Proven track record supporting Order Management systems.
Proven track record providing support in a fast-paced, user-facing role.
Strong SQL skills are essential.
A structured approach to identifying, defining, and prioritising new work.
Ability to make best use of available resources and identify when external or third-party resources are required.
Ability to understand advice from technical specialists and assess its impact in relation to actual requirements.
Ability to work with incomplete information and determine dependencies and constraints, including highly technical ones.
Ability to handle conflict confidently and maintain a strong professional relationship while resolving difficult problems.
Ability to take ownership and act when required.
Ability to match available technical solutions to business requirements.
Ability to act with openness and integrity under high-pressure demands.
Understanding of AI-enabled tools, technologies, and practical applications, and ability to apply them appropriately to enhance productivity, decision-making, or business outcomes.

Responsibilities

Ensure the business is aware of the support available.
Provide users with honest appraisals of expected solution timescales and timely updates about slippage, its reasons, and actions being taken to minimise delays.
Stay up to date with key business strategies to maximise proactive support opportunities.
Maintain good working relationships with partner product teams.
Prioritise issue resolution based on business risk.
Ensure resolution steps are appropriate to the urgency and risk of the issue.
Own issues taken on, including when other teams are involved in resolution.
Escalate issues with potential financial, reputational, or regulatory impact to the Application Support Manager.
Provide users with updates on resolution status at intervals appropriate to problem severity.
Support investment applications in Production and UAT, primarily covering Portfolio Management, OMS, bespoke investment applications, trade flow, position pricing, and overnight batch processing.
Support associated applications used by the Front Office, Middle Office, Performance, Client Services, and Risk to manage traded positions and instruments across Equities, Fixed Income, Money Market, Futures, ETD Options, and OTC Derivatives.

Desired Qualifications

Knowledge of Cadis, Control-M, QlikView, and Reporting Services is advantageous.

Front Office Application Support Analyst (London)

Insight Investment · London, United Kingdom (Hybrid) · Full-time · Posted 2026-10-22

Workplace: hybrid

Department: Technology Investment Services

Description

Insight Investment is looking for an Application Support Analyst to join the Technology Investment Services team in London. You will support Insight’s Investment applications both in Production and UAT with primary focus on Portfolio Management, OMS and bespoke investment applications, all trade flow and pricing of Insight’s investment positions, including overnight batch processing. As well as this you will support associated applications used by the Front Office, Middle Office, Performance, Client Services and Risk to manage Insight’s book of traded positions and instruments on Equities, Fixed Income, Money Market, Futures, ETD Options and OTC Derivatives.

Role Responsibilities

Visibility – As part of the team ensure that the business have and are aware of the support that is available
Expectation Management – provide honest appraisals of expected solution timescales to users and if there is slippage, discuss with them in a timely manner, the reasons and actions being taken to minimise delays
Business Awareness – ensure that you are kept regularly up to date with key business strategies to maximise proactive support opportunities
Product Team interaction – Ensure a good working relationship with the product teams that we partner
Prioritisation – prioritise issue resolution based on business risk
Appropriate Solutions – make sure any resolution steps are appropriate to the urgency and risk
Ownership – ensure that you own any issues that you take on, even if another team is involved in the resolution.
Escalation – ensure that any issue that has the potential for the company to incur financial, reputational or regulatory impact is escalated to the Application Support Manager
Communication – ensure that users are provided with updates on resolution status at intervals appropriate to the severity of the problem

Experience Required

Proven track record supporting Order Management systems
Proven track record of providing support in a fast-paced, user-facing role
Strong SQL essential with any knowledge of Cadis, Control M, QlikView and Reporting Services advantageous
Structured approach to identification, definition and prioritisation of new work
Ability to make best use of available resources and identify where external or 3rd party resources are required
Can understand advice given from technical specialists and assess the impact in relation to actual requirements
Ability to work with incomplete information and to determine dependencies and constraints, likely to be of a highly technical nature
Deals confidently with conflict, able to maintain a strong professional relationship whilst resolving difficult problems
Ability to take ownership and action when required
Ability to match available technical solutions to business requirements
Openness and Integrity - Able to “do the right thing” under high pressure demands
Understanding of AI-enabled tools, technologies, and practical applications, with the ability to apply these appropriately within the role to enhance productivity, decision-making, or business outcomes

Insight is committed to being an inclusive employer and encourages applications from all suitably qualified applicants irrespective of background, circumstances, age, disability, gender identity, ethnicity, religion or belief, sexual orientation or other factors protected by federal, state and/or local laws. If you are a candidate with a disability, or are assisting a candidate with a disability, and require an accommodation to apply for one of our jobs, please email us at [email protected]

About Insight Investment

Insight Investment is a leading asset manager focused on designing investment solutions to meet its clients' needs. Founded in 2002, Insight's collaborative approach has delivered both investment performance and growth in assets under management. Insight manages assets across its core liability-driven investment, risk management, full-spectrum fixed income, currency and absolute return capabilities. Insight has a global network of operations in the UK, Ireland, Germany, US, Japan and Australia. More information about Insight Investment can be found at: https://www.insightinvestment.com/corporate/

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About the Company

Insight Investment

Global asset manager delivering tailored investments

Insight Investment is a global asset manager that handles assets for pensions funds, corporates, insurers and sovereign wealth funds across a range of strategies including LDI, CDI, longevity hedging, currency, fixed income, absolute return, multi-asset and specialist investments. It designs investment solutions tailored to client needs and integrates ESG factors into its decision-making, reflecting its PRI-aligned approach. The firm differentiates itself with a focused, repeatable performance model and a long-standing commitment to responsible investing, including PRI signatory status and high PRI ratings for strategy, governance and ESG integration. Its goal is to deliver consistent, predictable outcomes for clients while managing risk across diverse investment mandates.

Company size: 1,001-5,000
Company stage: Not listed
Total funding: $190.3M
Headquarters: New York City, New York
Founded: 2002

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