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Jambalaya Group

Client Relationship Coordinator

Customer SuccessUpdated on Nov 13
Full-timeArcadia, CA, USA

About the Job

Requirements

  • A Bachelor's degree is required.
  • Four or more years of experience in client service, office management, or a related professional role are required.
  • Experience supporting high-net-worth clients in a fast-paced, service-oriented environment is required.
  • Experience managing complex calendars and scheduling is required.
  • Strong organizational, communication, and problem-solving skills are required.
  • Exceptional attention to detail and accuracy are required.
  • Professional verbal and written communication skills are required.
  • The ability to manage multiple priorities while maintaining a high level of client service is required.
  • The ability to work independently while collaborating effectively within a small team is required.
  • A background check must be successfully completed for employment.

Responsibilities

  • Deliver client service through prompt, professional communication.
  • Serve as a trusted resource for client service requests and account inquiries.
  • Guide clients through onboarding and ensure accurate account setup.
  • Maintain and update client records within the client management system.
  • Coordinate client meetings, manage advisor calendars, and schedule appointments with existing and prospective clients.
  • Prepare client correspondence, appreciation notes, and other communications.
  • Attend client meetings as needed to support advisors and enhance the client experience.
  • Process client transaction requests and follow through to completion.
  • Partner with the Ameriprise home office to establish new accounts and resolve account-related issues.
  • Maintain client files in accordance with compliance and record-retention requirements.
  • Coordinate client appreciation events, educational seminars, and other practice initiatives.
  • Support advisors with administrative projects and daily business operations.
  • Use practice technology and marketing resources, including advisor websites, client communication tools, and Ameriprise platforms.
  • Recommend improvements to operational efficiency and the overall client experience.
  • Collaborate with advisors, paraplanners, and other team members to ensure service delivery.
  • Proactively identify issues and implement solutions with minimal supervision.
  • Manage multiple priorities while maintaining attention to detail.
  • Ensure activities comply with firm policies, industry regulations, and compliance requirements.
  • Perform additional responsibilities as assigned to support the practice.

Desired Qualifications

  • Financial services industry experience is strongly preferred.
  • Outstanding relationship-building and interpersonal skills are preferred.
  • Strong organizational and time-management abilities are preferred.
  • Professionalism, discretion, and confidentiality are preferred.
  • The ability to proactively identify solutions and work independently is preferred.
  • Multitasking and project-coordination skills are preferred.
  • Experience with customer relationship management systems and Microsoft Office is preferred.
  • A commitment to providing a white-glove client experience is preferred.
  • A desire to continuously learn and grow within the wealth management profession is preferred.

About the Company

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