About the Company

As one of Australia’s leading security companies, MSS Security is built on teamwork, respect, and integrity. We provide long-term career paths, stability, and a workplace where your professionalism and dedication are genuinely valued. To find out more visit our website at www.msssecurity.com.au.

Competitive salary | Parramatta based | 5 min from public transport hub
Work in a supportive team to meet crucial business goals
Join one of Australia's largest security companies and an Employer of Choice

About the Role

MSS Security is looking for a Rostering Coordinator (also known as Service Delivery Coordinators at MSS) where you will support a portfolio of clients to fulfil rosters, conduct and manage welfare calls, as well as provide excellent customer service to all stakeholders. Please note that this is an After hours opportunity with shifts starting 6pm to 6am, with work across weekdays and weekends.

What does the role involve?

Deliver exceptional customer service
Work as part of a team
Proven ability to cope under pressure
Think on your feet
Good knowledge and use of Microsoft applications
Desirable – Background in administration/Call Centre/Rostering or similar, and night shift experience.

About you

You are task driven and a self-motivated professional who is comfortable to handle service delivery under pressure and within time constraints.

You would have

Demonstrated experience in rostering, administration, or contact centre
Highly developed communication and interpersonal skills
Professional phone manner
Willing to undergo a National Police Check
Willing to work from our Parramatta office.
Australian citizenship required as some of our clients are government clients

How to apply

MSS Security is an Equal Opportunity Employer, valuing the unique backgrounds, experiences, and contributions of each person We encourage and celebrate diversity.

We are proud to:

be certified by the Workplace Gender Equality Agency,
be a partner and supporter of Veterans employment and honoured to have an endorsed INNOVATE Reconciliation Action Plan.

Click APPLY to complete your application and you will be prompted to answer a few simple questions and upload your CV.

Thanks for taking the time to consider MSS as a future employer and we look forward to hearing from you.

About the company

MSS Security protects people, property, and operations through guarding, access control, aviation screening, mobile patrols, and related security services across Australia. It works with airports, commercial properties, public agencies, industrial sites, and other organizations that require on-site protection and incident response. The group also includes specialist businesses delivering industrial medical care, fire and rescue services, and safety training. Its operations combine local service teams with national support and are owned by SIS Limited. With Australian roots dating to Chubb in 1896 and the MSS Security name adopted in 2008, the company is headquartered in Parramatta, New South Wales.

Company Size

5,001-10,000

Company Stage

N/A

Total Funding

N/A

Headquarters

Parramatta, Australia

Founded

1896

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Simplify's Take

What believers are saying

Accredited development: the in-house academy teaches transport-security protection and security-operations certificate programs for employees.
Counselling access: the employee assistance program supplies voluntary short-term support for personal and work issues.
First-aid savings: all employees receive discounted First Aid and CPR training through Surf Life Saving.

What critics are saying

Continuous availability: Ballina aviation protection applicants must accept a rotating roster requiring availability around the clock.
Pre-employment screening: the Ballina airport role requires passing a medical assessment that includes drug and alcohol testing.
Credential upkeep: practising paramedics must maintain registration, relevant tertiary qualifications, and continuing professional development.

What makes MSS Security unique

Clinical governance: paramedics work under scopes of practice issued by an internal clinical governance committee.
Coordinated patrols: mobile response uses dispatch, navigation, and reporting technology to handle alarms and duress activations.
Tailored instruction: client training is designed with each organization and delivered on-site, online, or in combination.

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MSS Security

Rostering Coordinators - After Hours

About the job