Full-Time

Principal Solution Consultant

Posted on 11/21/2024

Genesys

Genesys

11-50 employees

Consulting
Consumer Software
Enterprise Software
AI & Machine Learning

Compensation Overview

$110.3k - $216.3kAnnually

+ Commission + Performance-based Bonus

Senior

Pennsylvania, USA + 2 more

More locations: Washington, DC, USA | Massachusetts, USA

Hybrid role with potential in-office requirements in Massachusetts and Pennsylvania.

Category
Solution Engineering
Sales & Solution Engineering
Requirements
  • A passion for technology and helping people solve problems
  • Interpersonal communication, polished verbal and written communication
  • Ability to work in a fast-paced, cross-functional team environment and able to multitask, prioritize and be detail-oriented
  • Have the technological know-how of IT-concepts, software-standards as well as database and networking technologies.
  • Ability to understand customers security needs and articulate a solution
  • Bachelor’s degree and 8+ years of work experience, preferred experience implementing or integrating with CRMs and/or software implementation or coding experience
  • Ability to travel up to 50%
  • Experience working with Cloud or SaaS company preferred
Responsibilities
  • You will run workshops with business users to uncover gaps and opportunities, define the projected benefits and present the outcomes to all stakeholders.
  • You will create a customized demo and have the opportunity to tell the story that showcases the solution.
  • You will stay up to date on Genesys products and industry best practices that will allow you to continue to advise the customer through the implementation process to ensure value.

Company Stage

Debt Financing

Total Funding

$50.7M

Headquarters

Pleasanton, California

Founded

2000

Growth & Insights
Headcount

6 month growth

0%

1 year growth

-7%

2 year growth

-7%
Simplify Jobs

Simplify's Take

What believers are saying

  • Growing demand for AI-driven solutions boosts Genesys's market potential.
  • Interest in cloud-based contact centers aligns with Genesys's scalable solutions.
  • Advancements in NLP enhance Genesys's virtual assistant capabilities.

What critics are saying

  • Competition from expanding companies like Sabio Group threatens Genesys's market position.
  • Rapid digital transformation may outpace Genesys's innovation capabilities.
  • Reliance on partners like Foehn poses risks if strategic shifts occur.

What makes Genesys unique

  • Genesys leverages AI to enhance customer experience solutions, setting it apart in the market.
  • The company focuses on omnichannel engagement, meeting evolving consumer expectations effectively.
  • Genesys integrates AI with CRM systems for personalized interactions, improving service efficiency.

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