Full-Time

Principal Solution Consultant

Confirmed live in the last 24 hours

Genesys

Genesys

11-50 employees

Consulting
Enterprise Software
AI & Machine Learning

Compensation Overview

$110.3k - $216.3kAnnually

+ Commission + Performance-based Bonus

Senior

Pennsylvania, USA + 2 more

More locations: Washington, DC, USA | Massachusetts, USA

Hybrid role with virtual offices in Massachusetts and Pennsylvania.

Category
IT Consulting
Consulting
Requirements
  • A passion for technology and helping people solve problems
  • Interpersonal communication, polished verbal and written communication
  • Ability to work in a fast-paced, cross-functional team environment and able to multitask, prioritize and be detail-oriented
  • Have the technological know-how of IT-concepts, software-standards as well as database and networking technologies.
  • Ability to understand customers security needs and articulate a solution
  • Bachelor’s degree and 8+ years of work experience, preferred experience implementing or integrating with CRMs and/or software implementation or coding experience
  • Ability to travel up to 50%
  • Experience working with Cloud or SaaS company preferred
Responsibilities
  • You will run workshops with business users to uncover gaps and opportunities, define the projected benefits and present the outcomes to all stakeholders.
  • You will create a customized demo and have the opportunity to tell the story that showcases the solution.
  • You will stay up to date on Genesys products and industry best practices that will allow you to continue to advise the customer through the implementation process to ensure value.

Company Stage

Debt Financing

Total Funding

$50.7M

Headquarters

Pleasanton, California

Founded

2000

Growth & Insights
Headcount

6 month growth

0%

1 year growth

-7%

2 year growth

-7%
Simplify Jobs

Simplify's Take

What believers are saying

  • The $580 million funding round led by Salesforce Ventures provides Genesys with substantial resources to drive innovation and growth.
  • Recognition as EMEA Cloud Partner of the Year underscores Genesys' strong partnerships and leadership in cloud solutions.
  • The acquisition of Radarr Technologies positions Genesys to offer a more integrated and seamless customer experience, potentially attracting more clients.

What critics are saying

  • The competitive landscape in cloud customer experience is intense, with major players like Salesforce potentially challenging Genesys' market position.
  • Frequent leadership changes, such as the appointment of a new CFO, could lead to strategic shifts and uncertainty within the company.

What makes Genesys unique

  • Genesys stands out as a global leader in AI-powered cloud experience orchestration, setting it apart from traditional contact center solutions.
  • The company's strategic acquisition of Radarr Technologies aims to unify customer experience, enhancing its competitive edge in the market.
  • Genesys' strong fiscal performance and significant funding from Salesforce Ventures highlight its robust financial health and market confidence.

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