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AbbVie

Global biopharmaceutical company developing medicines

Digital Manager

Customer SuccessConfirmed live in the last 24 hours
Full-timeShanghai, ChinaNo salary listedHybrid

About the Job

Requirements

  • A bachelor's degree or higher is required.
  • At least 5 years of customer operations and service experience at an internet company or a brand-side company, serving business-to-business or consumer customers.
  • Experience in aesthetic medicine, consumer healthcare, broader health and wellness products, or the beauty industry is preferred.
  • Strong business insight, awareness of customer segmentation, and innovation capability are required.
  • Strong data sensitivity and data-processing ability are required.
  • The ability to develop business-to-business strategies is required.
  • Good communication and cross-department collaboration skills are required, including the ability to integrate resources and collaborate efficiently.
  • Strong learning ability, a team-oriented approach, initiative, willingness to accept challenges, responsibility, self-motivation, and resilience under pressure are required.

Responsibilities

  • Manage overall operations for target customers on the company's digital platforms and be accountable for customer engagement and satisfaction.
  • Develop annual campaign and content strategies aligned with target-customer operational goals, and coordinate with the sales team to drive implementation with customers.
  • Analyze customer structures and build customer profiles and segmentation standards; integrate internal resources for different customer tiers and plan and execute differentiated operating strategies to increase customer loyalty.
  • Develop understanding of industry and category knowledge; research customer business and growth challenges and needs; improve platform service capabilities and continuously optimize operating strategies.
  • Analyze business data and customer behavior data on the platform; identify issues involving resource effectiveness, customer-operation pain points, and product strategies; implement solutions and continually develop benchmark cases and operating methodologies.

Desired Qualifications

  • Background in aesthetic medicine, consumer healthcare, broader health and wellness products, or the beauty industry is preferred.

About the Company

AbbVie

Global biopharmaceutical company developing medicines

AbbVie is a global biopharmaceutical company that develops and sells medicines to treat serious health conditions. Its portfolio spans immunology, oncology, virology, neuroscience, and aesthetics, with products designed to modulate the immune system, target disease pathways, or support medical aesthetics. AbbVie compounds its products through a heavy emphasis on research and development, investing billions to build a steady pipeline of new therapies. Its medicines are brought to market by selling to healthcare providers, hospitals, and clinics, and in some cases directly to patients via prescriptions. The company differentiates itself through a wide, globally distributed product line, substantial R&D investment, and a commitment to sustainability and patient care, including science-based targets. AbbVie’s goal is to improve patient outcomes by delivering effective treatments for unmet medical needs while pursuing long-term, responsible growth across healthcare markets.

Company size
10,001+
Company stage
IPO
Headquarters
North Chicago, IL
Founded
1888

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