JP Morgan Chase

Runs a consumer bank and an investment bank

Lead Site Reliability Engineer – Research

Site Reliability EngineeringConfirmed live in the last 24 hours

Full-timeBuenos Aires, ArgentinaNo salary listedIn-person

About the Job

Requirements

Formal training or certification in site reliability engineering concepts and at least 5 years of applied experience, plus demonstrated coaching and mentoring experience.
Deep proficiency in reliability, scalability, performance, security, enterprise system architecture, toil reduction, and other site reliability best practices.
Experience leading a team in the safe use of enterprise-authorized AI capabilities for reliability engineering workflows, including validation habits and awareness of data sensitivity.
Ability to set team-level expectations for reviewing AI-assisted recommendations and escalating uncertain decisions while maintaining resiliency, security, and auditability outcomes.
Ability to drive adoption of site reliability culture and practices within a team.
Experience leading small teams of technologists and managing projects.
Proficiency in at least one programming language such as Python, Java with Spring Boot, or .NET.

Responsibilities

Ensure the team proactively contributes to knowledge-sharing across the technology community and shares relevant technical knowledge and leadership on projects of moderate complexity.
Drive team adoption of enterprise-authorized AI capabilities to improve reliability delivery speed and operational efficiency, including runbook hygiene, incident learning capture, and backlog prioritization, with human-in-the-loop validation and appropriate handling of sensitive data.
Influence adoption of a customer-centric site reliability mindset across the organization by embodying its culture and best practices.
Educate the Product Owner, development leads, and developers on service level objectives, service level indicators, and error budget policies.
Establish reasonable service level objectives and error budgets with customers in partnership with cross-functional stakeholders.
Manage the team's day-to-day activities, escalate issues to stakeholders in a timely manner, and engage team members to identify solutions and create action plans.
Establish reuse-first practices for AI-assisted workflows across team delivery and operational routines, reinforcing resiliency and security expectations and ensuring traceability and auditability of changes.
Demonstrate personal and professional resilience when navigating difficult situations.

Desired Qualifications

Proficient knowledge of software applications and technical processes within a technical discipline such as cloud, AI, or Android.
Proficiency with continuous integration and continuous delivery tooling.
Experience with containers and container orchestration, and troubleshooting common networking technologies and issues.

Join JPMorganChase and unleash your potential in defining the industry of site reliability. Rise to the challenge as a technology pioneer and trailblazer with your expertise.

As a Manager of Site Reliability Engineering at JPMorganChase within Global Research, you oversee your team’s daily activities and help align priorities to the goals of the team. You work with key stakeholders and product owners to translate availability targets for products and services into service level indicators and service level objectives while enforcing error budgets. You build designs and leverage existing solutions to execute and deliver. You are a key influencer in your organization’s strategy and contribute to overall planning.

Job responsibilities

Ensures your team proactively contributes to knowledge-sharing across the JPMorganChase technology community and shares relevant technical knowledge and leadership to projects of moderate complexity
Drives team adoption of enterprise-authorized AI capabilities within the work environment to improve reliability delivery speed and operational efficiency (e.g., drafting/runbook hygiene, incident learning capture, and backlog prioritization), with human-in-the-loop validation and appropriate handling of sensitive data.
Influences the adoption of the site reliability customer centric mindset through the organization by embodying the culture and best practices
Educates your Product Owner, Dev Leads, and developers on service level objectives, service level indicators, and error budget policies
Establishes reasonable service level objectives and error budgets with your customers through partnership with your cross functional stakeholders
Manages direct team day-to-day activities, escalates issues to necessary stakeholders in a timely fashion, and engages team members to identify solutions and create action plans
Establishes reuse-first practices for AI-assisted workflows across team delivery and operational routines, reinforcing resiliency and security expectations and ensuring traceability/auditability of changes.
Demonstrates personal and professional resilience, navigating difficult situations with composure and tact

Required qualifications, capabilities, and skills

Formal training or certification on site reliability engineering concepts and 5+ years applied experience. In addition, demonstrated coaching and mentoring experience.
Draws on a deep proficiency in reliability, scalability, performance, security, enterprise system architecture, toil reduction, and other site reliability best practices
Experience leading a team in the safe use of enterprise-authorized AI capabilities within the work environment for reliability engineering workflows, including validation habits and awareness of data sensitivity.
Ability to set team-level expectations for reviewing AI-assisted recommendations and escalating uncertain decisions while maintaining resiliency, security, and auditability outcomes.
You can demonstrate how to drive the adoption of site reliability culture and practices within a team
Has experience leading small teams of technologists and managing projects
Proficient in at least one programming language such as Python, Java/Spring Boot, .Net

Preferred qualifications, capabilities, and skills

Proficient knowledge of software applications and technical processes within a given technical discipline (e.g., Cloud, AI, Android, etc.)
Proficient with continuous integration and continuous delivery tooling
Experience with container and container orchestration and troubleshooting common networking technologies and issues

About the Company

JP Morgan Chase

Runs a consumer bank and an investment bank

JPMorgan Chase runs the largest bank in the United States, which serves households and small businesses as Chase and large companies, governments, and investors as J.P. Morgan. During the 2008 financial crisis it bought the failing investment bank Bear Stearns and lender Washington Mutual, and in 2023 it took over First Republic Bank after regulators seized it. Chase takes deposits and earns interest on credit cards, mortgages, and car loans, while the investment side earns fees for advising on mergers, raising money for companies, trading stocks and bonds, and managing wealth. Formed in a 2000 merger, JPMorgan Chase traces its roots to 1799 and is based in New York City.

Company size: 10,001+
Company stage: IPO
Headquarters: New York City, New York
Founded: 1799

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