Full-Time
Bilingual Cause Support Specialist
French+English speaking
Posted on 4/9/2024
Global corporate purpose software and community engagement solutions
Entry, Junior, Mid
Calgary, AB, Canada
- Bachelor's degree or equivalent educational background
- Experience in providing customer service, ideally in an online or phone-based setting
- Strong interpersonal and communication skills, fluent in both English and French
- Valuable experience in non-profit sectors or corporate social responsibility (CSR)
- Patience and ease in engaging with a diverse, global community
- Demonstrated social and emotional intelligence, including advanced soft skills and conflict resolution abilities
- Expertise in simplifying technical concepts for general understanding
- Skilled in analyzing information thoroughly and recognizing subtle details across communication channels
- Proficient in navigating and managing complex systems and processes
- Adaptability to thrive in a dynamic, fast-paced work environment
- Comfort with ambiguity and multifaceted systems
- Quick to establish meaningful relationships, whether digitally or via phone
- Offer outstanding bilingual support in English and French to charities and nonprofits, thriving in a dynamic, high-volume team setting
- Handle incoming calls and requests from charities and non-profits regarding their Benevity Causes Portal profile, using our support software
- Serve as a representative of the Causes team, upholding professionalism in all interactions, both internally and externally
- Work collaboratively with your team to exchange knowledge and develop effective solutions
- Demonstrate proficiency in and advocate for the products and services Benevity offers to our clients and charities
- Commit to upholding all service level agreements
- Promptly escalate client concerns to ensure they are addressed efficiently and satisfactorily
Benevity, a certified B Corporation, stands out as a global leader in corporate purpose software, offering an integrated suite of solutions that promote community investment and engagement across employees, customers, and nonprofits. The company's competitive edge lies in its comprehensive, secure, and globally accessible software, which has facilitated over $12 billion in donations and 58 million hours of volunteering time, supporting 418,000 nonprofits worldwide. With a strong commitment to driving social change and advancing DEI strategies, Benevity offers an enriching work culture that values purpose, responsiveness, and talent retention.
Company Stage
Series C
Total Funding
$40M
Headquarters
Calgary, Canada
Founded
2008