Intake Manager
About the job
- A bachelor's degree is required.
- At least five years of work-related management experience with a background in the health, human services, managed care, or insurance industry is required.
- A strong understanding of medical and ancillary benefit authorization processes, payer portals, and the claims denial process is required.
- Experience driving process improvement activities is required.
- Proficiency in Microsoft Office, especially Outlook, Word, and Excel, is required.
- Strong relationship-building skills with payers and external and internal customers are required.
- Excellent attention to detail to avoid administrative errors is required.
- The role requires the ability to manage multiple priorities, flexibility, and the ability to adapt to and implement change in a timely and effective manner.
- The role requires strong problem-solving and analytical skills and excellent verbal and written communication skills.
- Manage a team of approximately 100 front-line employees and 5–8 supervisors.
- Track and document employee performance both formally and informally, and complete employee performance reviews.
- Create and distribute reports as needed or requested by senior leadership.
- Train, motivate, develop, and coach employees to drive case manager satisfaction, accuracy, efficiency, and performance.
- Determine training requirements for new hires and additional performance-based training for existing Intake Specialists and Call Representatives as needed.
- Answer questions from Intake Specialists and Call Representatives and handle customer escalations.
- Manage productivity based on department metrics to ensure workloads are handled efficiently and productively.
- Formulate and implement rapid change and process improvements.
- Work cross-functionally to support customer care, sales, and revenue cycle initiatives.
- Lead weekly cross-functional operations meetings and monthly operational overview meetings for a cross-functional leadership team.
- Create strong working relationships with referring health plan partners, case worker agencies, and other referral sources.
- Some post-graduate work is preferred.
- Experience with Salesforce, Genesys, secure file transfers, and payer web portals is preferred.
About the company
Mom’s Meals provides home-delivered, dietitian-planned meals for patients and seniors who want to stay independent while managing chronic conditions. Its meals are designed by Registered Dietitians, prepared by chefs in USDA‑inspected kitchens, and delivered to homes or congregate sites across 48 states. The company works with health plans, Medicaid/Medicare programs, and other care entities to offer nutrition solutions tailored to conditions like heart disease, diabetes, and kidney disease, with gluten-free and vegetarian options. What sets Mom’s Meals apart is its focus on healthcare partnerships and program eligibility to support hospital recovery, improve patient outcomes, and reduce readmissions through disease-specific menus and scalable meal delivery. The ultimate goal is to help clients maintain independence and health through proper nutrition.
Company Size
1,001-5,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Ankeny, Iowa
Founded
1999
Get referred to Mom's Meals
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Simplify's Take
What believers are saying
- Mom's Meals reported 59,863 donated meals in 2025, signaling operational scale and goodwill.
- The Western Massachusetts pilot targets up to 500 Medicare Advantage members, creating near-term reference customers.
- Health plans need lower readmissions, and Mom's Meals publishes outcome data supporting that thesis.
What critics are saying
- PurFoods settled a data-breach class action for $4.25 million in December 2025.
- The 2023 breach exposed data for 1.2 million people, damaging trust with payers.
- Medically tailored meals face reimbursement dependence; one CMS policy shift can crush demand.
What makes Mom's Meals unique
- Mom's Meals runs medically tailored meals across 70 facilities nationwide, serving 48 states.
- Its 2026 Agilix Health collaboration integrates meals into Medicare Advantage care models.
- PurFoods positions Mom's Meals as food-as-medicine infrastructure, backed by white papers and case studies.
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Benefits
- Hybrid Work Options