Program Management Leader

This leader is a key contributor to the organization’s vision for maintaining a robust credit risk framework, balancing innovation with regulatory expectations, and ensuring operational resilience. The individual will serve as a strategic partner to senior business and technology leaders, providing oversight for multi-million-dollar investments that impact credit risk management capabilities and overall business performance.  

Key Responsibilities:

• Strategic Program Leadership:
  • Own and drive the long-term technology roadmap for credit risk, ensuring alignment with business strategy, regulatory requirements, and emerging technology trends.
  • Oversee a portfolio of programs, including Business Mandatory, Strategic Investments, "Keep the Lights On," and Consent Order-related activities, ensuring all projects meet their objectives on time, within scope, and on budget.
  • Partner with senior leadership in risk, technology, operations, and compliance to align technology investments with business goals and regulatory mandates.
• Portfolio and Investment Governance:
  • Lead the governance of all credit risk technology investments, ensuring a disciplined approach to managing project prioritization, budgeting, and resource allocation.
  • Develop and maintain a comprehensive investment framework that balances mandatory regulatory commitments with strategic opportunities to drive business growth.
  • Manage the delivery of critical technology programs that support credit risk policy, rules integration, and data management across the organization.
• Regulatory and Consent Order Management:
  • Ensure that all technology investments and programs comply with regulatory requirements, including those associated with Consent Orders and other regulatory mandates.
  • Partner with compliance and risk teams to continuously monitor the evolving regulatory landscape, ensuring that credit risk technology solutions remain compliant and adaptable to new requirements.
  • Lead efforts to remediate regulatory issues, ensuring that the organization meets all deadlines and expectations for Consent Orders and other critical regulatory activities.
• Team Leadership and Alignment:
  • Build, manage, and mentor a high-performing team of program and project managers responsible for delivering credit risk technology changes.
  • Drive the team to excel in project delivery, ensuring that all programs are executed with a strong focus on risk management, regulatory compliance, and operational excellence.
  • Foster a culture of collaboration, accountability, and continuous improvement within the program management team.
• Technology & Risk Alignment:
  • Collaborate closely with the Credit Risk, Compliance, and Technology teams to ensure that technology investments support the broader credit risk management strategy and operational goals.
  • Drive the development and implementation of innovative solutions that enhance credit risk management capabilities, including automation, data integration, and rules engine optimization.
  • Ensure that all technology programs are designed to mitigate risk, enhance decision-making, and improve the organization’s ability to adapt to evolving credit risk environments.
• Stakeholder Engagement & Communication:
  • Serve as the primary liaison between business leaders, technology teams, and external stakeholders, ensuring effective communication and alignment across the organization.
  • Provide regular updates to executive leadership on program performance, risks, and opportunities, ensuring transparency and accountability for all technology investments.
  • Lead executive steering committees, providing strategic direction on program priorities, investment decisions, and resource allocation.
• Risk & Compliance Focus:
  • Ensure that all credit risk technology programs are aligned with the organization’s risk appetite, regulatory framework, and operational goals.
  • Lead initiatives to enhance governance and control frameworks for credit risk technology solutions, ensuring robust processes for managing risks, issues, and changes.
  • Collaborate with internal audit and regulatory teams to ensure that all technology solutions meet compliance and risk management expectations.

• Educational Background: Bachelor’s degree in Business, Finance, Risk Management, Information Technology, or a related field. Advanced degrees (MBA, MS) and certifications in project management or risk management are preferred.

• Experience & Leadership:
  • 15+ years of experience in program management, with a strong focus on credit risk, technology, and regulatory compliance in financial services.
  • Proven track record of managing large, complex portfolios of technology programs, including strategic investments and regulatory-driven projects.
  • Experience leading teams of project managers, fostering a culture of collaboration, innovation, and high performance.
• Credit Risk & Regulatory Expertise:
  • Deep understanding of credit risk management principles, regulatory requirements (including Consent Orders), and technology solutions that support credit risk functions.
  • Experience managing Consent Order remediation and other regulatory-driven initiatives, ensuring successful delivery and compliance with all mandates.
• Technology & Financial Acumen:
  • Strong technical knowledge of credit risk technology solutions, including data management, rules engines, and systems integration.
  • Proven ability to manage large budgets, optimize resource allocation, and drive value realization from technology investments.
• Stakeholder Management & Communication:
  • Exceptional communication and stakeholder management skills, with experience engaging with senior executives and external regulatory bodies.
  • Strong leadership presence, with the ability to drive strategic discussions, influence decision-making, and align diverse teams around common goals.
• Analytical & Strategic Thinking:
  • Highly analytical mindset, with the ability to leverage data and metrics to drive decision-making and continuously improve program outcomes.
  • Strategic thinker who can balance long-term technology innovation with immediate regulatory and business needs.

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Job Family Group:

Risk Management

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Job Family:

Portfolio Credit Risk Management

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Time Type:

Full time

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Primary Location:

Wilmington Delaware United States

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Primary Location Full Time Salary Range:

$170,000.00 - $300,000.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Most Relevant Skills

Analytical Thinking, Constructive Debate, Escalation Management, Industry Knowledge, Policy and Procedure, Policy and Regulation, Process Execution, Product Knowledge, Risk Controls and Monitors, Risk Identification and Assessment.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Anticipated Posting Close Date:

Oct 29, 2025

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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