Full-Time

Technical Support Engineer

Java & Scala

Posted on 5/11/2026

PulsePoint

PulsePoint

51-200 employees

Real-time health data-driven marketing platform

No salary listed

Remote in India

Remote

Category
Software Engineering (1)
Required Skills
Kubernetes
Grafana
SQL
Apache Kafka
Java
Postgres
Scala
Prometheus
MongoDB
REST APIs
Kibana
Requirements
  • 3+ years in application support, production support, technical operations, backend QA, SRE-lite, or similar roles
  • Strong understanding of REST APIs, JSON, HTTP status codes, and backend request flows
  • Hands-on experience reading logs and investigating production issues
  • Practical experience with MongoDB and SQL/PostgreSQL for read-only investigation
  • Basic working knowledge of Kafka or event-driven systems
  • Familiarity with Kubernetes-based applications at the support level
  • Ability to use dashboards and observability tools such as Kibana, Grafana, Prometheus, or similar
  • Strong troubleshooting mindset with clear written communication in English
  • Ability to work with distributed teams across India, Europe, and the US
Responsibilities
  • Provide backup technical support for internal API and related workflows
  • Investigate production and staging issues using API responses, logs, metrics, Kafka state, MongoDB, and PostgreSQL
  • Understand and trace the core system flow related to external platform integrations
  • Investigate why entities failed to create/update, synchronize, or retrieve reports correctly
  • Troubleshoot platform-specific issues (Facebook/Meta, LinkedIn, etc.)
  • Validate common token/auth issues, including expired user tokens, missing permissions, and platform account mapping problems
  • Use Kibana, Grafana, Prometheus, Graphite, Kafka metrics, and database queries to support investigations
  • Follow runbooks for safe operational checks and simple remediation steps
  • Document findings clearly and escalate with enough context for engineering teams to act quickly
  • Work closely with teams in India, Europe, and the US
Desired Qualifications
  • Experience supporting Scala (required), Java (required), or JVM backend systems
  • Familiarity with Apache Pekko or Akka HTTP / Streams
  • Experience with advertising platforms or marketing APIs
  • Familiarity with OAuth, refresh tokens, access tokens, system users, and platform permissions
  • Basic understanding of CI/CD, Jenkins, GitHub Actions, Docker, and Kubernetes deployments
  • Experience creating support runbooks and incident summaries

PulsePoint provides a digital health marketing platform that uses real-time data and programmatic technology to help pharmaceutical brands, healthcare providers, and health-focused advertisers reach the right audience with contextually relevant health messages. The platform analyzes health signals and unifies them with real-world data to create a comprehensive view of health customers, enabling real-time activation of health insights for targeted advertising to both consumers and physicians. Unlike general ad-tech players, PulsePoint focuses specifically on healthcare marketing, leveraging health data and contextual targeting to improve the relevance and impact of campaigns in the medical space. The company's goal is to optimize healthcare advertising campaigns by delivering personalized, timely health information that aligns with user needs and clinical contexts.

Company Size

51-200

Company Stage

Debt Financing

Total Funding

$46.5M

Headquarters

New York City, New York

Founded

2001

Simplify Jobs

Simplify's Take

What believers are saying

  • Crossix Programmatic Optimizer launched April 29, 2026, automates DTC budget allocation using real-world health data.
  • Adaptive Optimization boosts audience quality 18% by reducing media waste via AI cohort analysis.
  • Reddit integration leverages 61% YoY growth in health topic views for HCP targeting since Q4 2025.

What critics are saying

  • Veeva terminates Crossix data access by Q1 2027 after April 2026 optimizer launch.
  • Reddit bans NPI-based HCP targeting by Q4 2026 violating sensitive health data policies.
  • New York AG fines PulsePoint $50M+ by May 2027 for SHIP Act violations on unified health data.

What makes PulsePoint unique

  • PulsePoint unifies WebMD and Medscape first-party data with deidentified claims for 230 million U.S. adults.
  • Authenticated NPI™ connects to 4 million verified HCPs across omnichannel campaigns.
  • Proprietary knowledge graph integrates billions of real-time digital and clinical signals.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Company Match

Paid Vacation

Paid Sick Leave

Paid Parental Leave

Adoption Assistance

Annual Tuition Assistance

Better Yourself Wellness program

Commuter Benefits

Referral Bonus Program

Company News

Martechvibe
Mar 6th, 2026
PulsePoint Integrates with Reddit to Expand HCP Advertising

PulsePoint integrates with Reddit to expand HCP advertising. Through PulsePoint's Audience Manager capability, healthcare marketers can create dynamic, verified HCP target lists to reach and engage with their target audiences on Reddit, built around clinical intent, digital interests, and brand relevance. PulsePoint, the leading technology company transforming health marketing, today announced a significant expansion of its omnichannel capabilities through a new integration with Reddit. With this integration, healthcare marketers can activate PulsePoint's proprietary healthcare professional (HCP) audience segments directly on Reddit and seamlessly coordinate these buys with campaigns running across PulsePoint's broader omnichannel ecosystem. Industry research suggests that a substantial proportion of HCPs engage with social platforms to connect with peers, exchange points of view, discuss medical questions, and consume educational information. Through PulsePoint's Audience Manager capability, healthcare marketers can create dynamic, verified HCP target lists to reach and engage with their target audiences on Reddit, built around clinical intent, digital interests, and brand relevance. Reddit campaigns delivered through PulsePoint benefit from: * Self-serve activation within a high-engagement social channel used by a large and diverse number of U.S. healthcare professionals * Coordinated omnichannel orchestration using PulsePoint's interoperable audiences and data across Reddit and other social channels, programmatic display, EHR, DOOH, and more * NPI-level omnichannel campaign measurement delivering actionable insights on engaged HCPs across channel activations, including NPI, profession, and detailed site visit data such as day, time, and referral source * Audience intelligence optimised for outcomes, enabling social platforms to deliver stronger ROI "Healthcare professionals are increasingly turning to community platforms to explore clinical topics, evaluate new therapies, and engage in peer-to-peer discussion," said Ezra Suveyke, Chief Product Officer at PulsePoint. "With this expansion of our omnichannel ecosystem, we're giving brands the ability to engage HCPs on Reddit in a way that's responsive to HCPs' behaviour across other channels and their interactions with the brand." In Q4 2025, the number of daily active uniques (DAUq) on Reddit increased by 19% year over year, with views to health topics on Reddit growing over 61% year over year. Active medical communities such as r/medicine and other clinically focused subreddits attract medical professionals who use the platform to stay informed, share insights, seek advice, and debate emerging trends. For marketers looking to move beyond social metrics, PulsePoint's HCP365 solution provides granular, NPI-specific insights across channels, including site visits, search activity, and email engagement, delivering a more complete view of HCP behaviour and impact. The Martechvibe team works with a staff of in-house writers, and industry experts. View More

PR Newswire
Mar 5th, 2026
PulsePoint integrates Reddit for HCP targeting with omnichannel measurement

PulsePoint, a health marketing technology company, has integrated with Reddit to expand its omnichannel capabilities for healthcare professional (HCP) targeting. The integration allows healthcare marketers to activate PulsePoint's proprietary HCP audience segments directly on Reddit and coordinate campaigns across PulsePoint's broader ecosystem. The offering provides self-serve activation on Reddit, coordinated omnichannel orchestration across multiple channels including programmatic display and EHR, and NPI-level campaign measurement. PulsePoint can deliver granular insights on engaged HCPs, including profession details and site visit data. In 2025, Reddit's daily active users increased 19% year-over-year, with views to health topics growing over 61%. The platform hosts active medical communities where healthcare professionals share insights and discuss clinical topics.

PulsePoint
Aug 25th, 2025
Embracing Change: 3 Takeaways from PulsePoint's HealthNEXT Summit 2025

Embracing change: 3 takeaways from PulsePoint's HealthNEXT Summit 2025.

PulsePoint
Aug 14th, 2025
PulsePoint Named "Best Programmatic Marketing Platform" in 2025 MarTech Breakthrough Awards Program

LOS ANGELES, Aug. 14, 2025 (GLOBE NEWSWIRE) - MarTech Breakthrough, a leading market intelligence organization that recognizes the most innovative companies in the global marketing, sales, and advertising technology industry, today announced that PulsePoint, a technology company revolutionizing health decision-making, has been selected as winner of the "Best Programmatic Marketing Platform" award in the 8th annual MarTech Breakthrough Awards program.

PR Newswire
Aug 5th, 2025
PulsePoint Launches AI-powered Adaptive Optimization(TM), Increasing Qualified Audience Reach and Decreasing Media Waste

NEWARK, N.J., Aug. 5, 2025 /PRNewswire/ - PulsePoint, the leading healthcare marketing technology company, today announced the release of Adaptive Optimization(TM), a groundbreaking AI-powered capability that leverages a direct understanding of clinicians and deidentified patient cohorts to optimize campaign delivery in real time.