Shipping & Logistics

Hayward is a leading global designer, manufacturer, and marketer of pool equipment and automation systems for the rapidly growing Outdoor Living market. We have a recognized brand, a large installed base of pool equipment, strong customer relationships, and a history of innovation with a focus on energy efficiency and sustainability.

POSITION PURPOSE

The Shipping & Logistics is responsible for coordinating and controlling the day-to-day shipping operations for Finished Goods, ensuring that customer orders are prepared, consolidated, documented and dispatched on time and in accordance with customer, operational and transport requirements.

The position acts as the operational interface between Customer Service, Warehouse, Production, Planning, Finance and external transport providers, ensuring efficient shipment execution, accurate documentation, transport cost control and timely resolution of incidents.

The role also supports inventory control of Finished Goods and provides accurate and timely information on shipment status, transport costs and logistics performance.

KEY RESPONSIBILITIES

1. Shipment Planning & Coordination

• Plan and coordinate daily shipments according to confirmed customer delivery dates, warehouse capacity, production availability and transport constraints.
• Review orders approaching confirmation and assess Finished Goods availability to support shipment planning.
• Coordinate the preparation, consolidation and dispatch of customer orders.
• Ensure the optimal consolidation of shipments according to destination, customer requirements, delivery date and transport conditions.
• Update the status of prepared and dispatched orders on a daily basis.
• Coordinate EXW, CPT and other applicable shipping conditions.
• Coordinate exceptional shipments processed outside the standard ERP flow and ensure the corresponding costs are correctly allocated to the relevant department.

2. Transport Management

• Coordinate daily activities with transport companies and logistics service providers.
• Select the appropriate carrier according to agreed rates, service requirements and shipment characteristics.
• Request and provide transport quotations when required.
• Follow up on transport bookings, including maritime shipments where applicable.
• Monitor transport performance and proactively identify potential delays or service issues.
• Manage and follow up transport incidents until resolution.
• Identify changes or increases in transport rates and escalate relevant impacts to the Warehouse & Logistics Operations Manager.
• Maintain effective communication with the company's logistics partners and 3PL providers.

3. Shipping Documentation & Customs

• Prepare, verify and issue shipping documentation required for each shipment.
• Prepare export documentation for carriers, customers and customs authorities where applicable.
• Ensure that shipment documentation is complete, accurate and available before dispatch.
• Coordinate with the relevant internal teams and external parties to resolve documentation or customs issues.
• Ensure that shipment information in the ERP system is accurate and up to date.

4. Freight Cost & Invoice Control

• Review and validate transport invoices against agreed rates and shipment information.
• Monitor freight costs and identify discrepancies or unexpected charges.
• Support the identification of opportunities to optimize transport costs and shipment consolidation.
• Support quarterly sales cut-off activities related to shipments.

5. Finished Goods Inventory

• Investigate and report inventory discrepancies in coordination with the warehouse team.
• Ensure consistency between physical stock and ERP records.
• Support the Warehouse & Logistics Operations Manager in maintaining accurate Finished Goods inventory information.

6. Cross-functional Coordination

• Act as the operational interface between Customer Service, Planning, Production, Warehouse, Finance and transport providers.
• Provide timely information regarding order readiness, stock availability, shipment status and potential delays.
• Escalate risks affecting customer deliveries or operational commitments.
• Work closely with the Warehouse & Logistics Operations Manager to continuously improve shipping processes, service levels and logistics efficiency.

7. Reporting & Continuous Improvement

• Maintain accurate and timely shipment and transport information.
• Prepare regular reports or information related to shipment status, transport costs, incidents and logistics performance.
• Identify opportunities to improve shipment planning, consolidation, documentation and transport efficiency.
• Participate in the implementation of process improvements and ERP/system enhancements related to shipping and logistics.
  
  

EDUCATION & QUALIFICATIONS

• Previous experience in shipping, logistics, transport coordination or international trade.

• Experience with international transport and export/customs documentation, and knowledge of international transport regulations and customs requirements.

• Experience working with an ERP system; experience with Microsoft Dynamics 365 is an advantage.
• Good working knowledge of Microsoft Office, particularly Excel.
• English: B2 level or higher, with the ability to communicate effectively with international colleagues and logistics providers.
  
  

EXPERIENCE

• Approximately 3 years of experience in shipping, logistics, transport coordination or a similar operational role.
• Experience dealing with transport companies, freight forwarders and/or 3PL providers.
• Experience in an industrial or manufacturing environment is preferred.
  
  

SKILLS & COMPETENCIES

• Strong organizational and planning skills.
• Customer and service orientation.
• Sense of responsibility and ownership.
• Results-oriented and proactive approach.
• Ability to prioritize and manage multiple shipments and deadlines simultaneously.
• Problem-solving and decision-making skills.
• Attention to detail, particularly regarding documentation and shipment information.
• Good communication and interpersonal skills.
• Ability to work effectively across different departments and with external partners.
• Ability to work independently while keeping the Warehouse & Logistics Operations Manager appropriately informed.

Pay Range:

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