Customer Service Manager

Job Description

This is not an official description, but represents major responsibilities a Customer Service Manager can expect to perform.

You could expect the position of Customer Service Manager to include the following:

DUTIES:

• Provide friendly and courteous service to customers
• Regular, reliable attendance is an essential function of the job.
• All duties of checker and customer service person (see specific profiles)
• Ensure customer satisfaction
• Supervision of checkers and baggers to maximize efficiency of checkout process
• Write schedule for baggers, checkers, U-scan and service center ensuring proper coverage during all business hours.
• Perform all service center duties including but not limited to utility payments, money grams, lottery, cash drawer audits, and store safe management
• Other duties may be assigned at the discretion of store management

TRAINING

Training will be provided at store level.


PHYSICAL DEMANDS:

Bending
Stooping
Must be able to lift up to 25 pounds
Working on feet entire shift (4-8 hours)

Additional Requirements – Internal Candidates:

• Store/Facility Teammates: minimum of six months employment with Schnucks preferred.
• Store Support Center Teammates: minimum of one year employment with Schnucks preferred.
• Must be in good standing (not on a performance improvement plan or active discipline).
• If invited for an interview, must have manager approval based on performance.

Schnucks is an Equal Opportunity Employer.

Compensation Pay Range:

We offer a variety of benefits to support your overall wellbeing including, healthcare, dental, vision, retirement, life insurance, tuition reimbursement, paid time off, and teammate discounts. Certain eligibility requirements must be satisfied and offerings may differ based upon length of service, area and/or position.