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Cyzerg

Warehousing technology solutions to reduce costs

Mid Level Windows Server Engineer

System AdministrationPosted on Nov 9
Full-timeZone, Philippines$1.2k - $1.6k /yr

About the Job

Requirements

  • A minimum of 4 years of hands-on experience administering and troubleshooting Microsoft Windows Server infrastructure is required; 5 or more years is preferred.
  • Strong experience with Active Directory, DNS, DHCP, Group Policy, file services, and Windows Server administration is required.
  • Hands-on experience with Veeam Backup & Replication, including failed-job troubleshooting, backup verification, and restoration procedures, is required.
  • Strong knowledge of Windows Server performance troubleshooting, Windows Event Viewer, service management, and diagnostic utilities is required.
  • Experience administering and troubleshooting Microsoft Remote Desktop Services is required.
  • Experience with virtualization technologies, preferably Microsoft Hyper-V, is required.
  • Working knowledge of SAN/NAS storage, disk performance, RAID concepts, and server storage management is required.
  • Experience with proactive monitoring and remote infrastructure management tools is required.
  • Knowledge of Windows Server security, patch management, and incident troubleshooting is required.
  • Basic PowerShell scripting and automation skills are required.
  • Ability to independently prioritize and resolve multiple technical issues across different customer environments is required.
  • A bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent relevant professional experience, is required.
  • Ability to work from 8:00 AM to 5:00 PM US Eastern Time, accounting for daylight saving time changes, is required.
  • Willingness and ability to relocate to Clark, Pampanga, Philippines is mandatory.
  • Excellent written and verbal English communication skills, including technical documentation and customer communication, are required.
  • Demonstrated accountability, integrity, initiative, and ability to follow through on assigned tasks are required.

Responsibilities

  • Implement, configure, administer, and troubleshoot Microsoft Windows Server environments, including Windows Server 2019, 2022, 2025, and other supported versions.
  • Administer Active Directory Domain Services, including users, computers, groups, organizational units, Group Policy Objects, and domain controllers.
  • Implement and troubleshoot core Windows Server services such as DNS, DHCP, file services, print services, and Remote Desktop Services.
  • Manage NTFS and shared-folder permissions, access control, and Windows Server security configurations.
  • Troubleshoot Windows service failures, operating system issues, application dependencies, and server performance problems.
  • Support server migrations, operating system upgrades, and infrastructure modernization projects.
  • Proactively monitor customer server infrastructure to identify and resolve performance, availability, storage, and resource utilization issues.
  • Troubleshoot CPU, memory, disk I/O, storage-capacity, and Windows service alerts.
  • Administer and use monitoring and remote management platforms such as NinjaOne, Zabbix, Grafana, or equivalent solutions.
  • Investigate recurring alerts, perform root-cause analysis, and implement permanent corrective actions.
  • Improve monitoring configurations and alert thresholds to reduce unnecessary notifications while ensuring critical incidents are detected promptly.
  • Implement, configure, administer, and troubleshoot Veeam Backup & Replication environments.
  • Investigate failed backup jobs, backup-copy failures, repository-capacity issues, and backup infrastructure alerts.
  • Manage local, offsite, cloud, and offline backup solutions.
  • Perform scheduled backup verification, restoration tests, and backup integrity checks.
  • Support disaster recovery planning, recovery procedures, and recovery time and recovery point objectives (RTO/RPO).
  • Maintain backup documentation and proactively identify risks affecting data recoverability.
  • Implement, manage, and troubleshoot Microsoft Remote Desktop Services in standalone and multi-server environments.
  • Resolve RDP connectivity issues, slow remote sessions, disconnected sessions, session management problems, and user profile issues.
  • Implement, administer, monitor, and troubleshoot Microsoft Hyper-V environments, including standalone hosts and high-availability clusters.
  • Administer virtual machines, virtual storage, and related infrastructure services.
  • Implement and maintain SAN and NAS storage solutions, including storage availability, performance, and capacity management.
  • Create, configure, administer, and troubleshoot Microsoft Azure virtual machines and Amazon AWS EC2 instances.
  • Implement Windows Server security best practices, including system hardening, access controls, and least-privilege administration.
  • Manage Windows Server patch deployment, testing, maintenance schedules, and post-update validation.
  • Troubleshoot issues introduced by security updates and execute rollback procedures when required.
  • Manage SSL certificate renewals in Apache and IIS.
  • Use PowerShell and other appropriate scripting tools to automate repetitive administrative and maintenance tasks.
  • Develop and maintain server deployment procedures, monitoring standards, and backup verification procedures.
  • Maintain accurate infrastructure diagrams, server configurations, and technical documentation.
  • Manage assigned customer tickets according to service-level agreements, priorities, and internal operational procedures.
  • Document troubleshooting steps, corrective actions, and resolutions clearly and accurately.
  • Communicate with customers, internal teams, and third-party vendors.
  • Participate in incident response, change management, and continuous improvement initiatives.

Desired Qualifications

  • Five or more years of Windows Server administration and troubleshooting experience is preferred.
  • Microsoft Certified: Windows Server Administrator Associate (AZ-802), or equivalent relevant certification, is preferred; previously earned MCSA/MCSE credentials are also valued.
  • Experience managing Amazon AWS and Microsoft Azure server environments is preferred.
  • Experience with NinjaOne, Zabbix, Grafana, or similar monitoring and remote management solutions is preferred.
  • Experience with Hyper-V clustering and high availability is preferred.
  • Experience with enterprise NAS/SAN storage and backup repositories is preferred.
  • Knowledge of Microsoft 365 and Microsoft Entra ID is preferred.
  • Experience with standardized change management, incident management, and technical documentation processes is preferred.

About the Company

Cyzerg

Warehousing technology solutions to reduce costs

Cyzerg delivers technology-based solutions and services for warehouses and distribution centers to improve efficiency and reduce operating costs. Its offerings combine software and hardware, along with expert services, to optimize core warehouse processes such as receiving, storage, order picking, packing, and shipping. Through integrated systems and data-driven insights, Cyzerg helps customers automate workflows, manage inventory more accurately, and streamline labor utilization. The company differentiates itself by focusing on end-to-end support for warehouses and DCs—from assessment and implementation to ongoing optimization—tailored to each facility’s layout and operations. The primary goal is to help warehouses operate more efficiently, reduce costs, and improve throughput and accuracy.

Company size
51-200
Company stage
Not listed
Total funding
Not listed
Headquarters
Doral, FL
Founded
2013

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