Client Relations Specialist

Client Relations Specialist

Location: Irvine, CA | On-site  ||  Department: Client Relations  || Employment Type: Full-time

About the Role 

As a Client Relations Specialist, you’ll handle escalated client calls, answer questions about case status, resolve complaints, and work with the case team to fix problems and keep clients on track.

What You’ll Do

• Listen & Identify client concerns and issues surrounding their case
• Find & Offer Solutions to enhance the client experience and keep things moving smoothly
• Collaborate with other departments to meet client expectations and ensure timely case progression
• Communicate opportunities and areas of concern to management for continuous improvement

What You Bring 

• High School Diploma or equivalent
• Previous customer service experience (especially in a role with escalations)
• CRM experience preferred 

Why You’ll Love Working Here (Heading 3)

• Impact - Every day, you’ll help real people escape financial stress and rebuild their lives. 
• Growth - We’re a rapidly expanding company with plenty of room for career advancement.
• Supportive Culture - We value collaboration and continuous learning.
• High Client Satisfaction - With thousands of 5-star reviews, our clients consistently praise our expertise and results.

We’re looking for passionate, driven individuals who want to make a real difference while building a rewarding career in a purpose-driven organization.

Compensation 

Hourly Pay: $23.00 per hour.

Commission: This position is also eligible for commission in addition to the hourly wage. Commission earnings are variable and based on individual production. Typical monthly commission earnings for employees in this role have ranged from approximately $350 - $800. Actual commission earnings vary based on individual performance and are not guaranteed.

Total Compensation: Actual compensation will vary based on hours worked, individual performance, and commission earnings. Commission earnings are paid pursuant to the Company's applicable commission plan.

The range represents the good-faith range the Company reasonably expects to pay for the position upon hire. Commission earnings are variable and are not guaranteed.