Technical Customer Support Intern

Overview

IDEMIA Public Security, a division of IDEMIA Group, is the leading provider of secure and trusted biometric-based solutions, transforming public and private organizations across the globe. Our industry-enabled and client-specific solutions draw upon decades of expertise in biometrics to revolutionize the fields of public security, justice and public safety, travel and transport, identity, and access control. Built on privacy and trust, our market-leading iris, fingerprint and facial recognition solutions top independent benchmarking for accuracy, fairness and scalability. These exacting standards enable our clients to build safer, fairer societies where people can live, interact, and move about freely. With 4000+ employees around the world and 150+ partners worldwide, we offer more than just a job - we provide a dynamic environment where innovation thrives, opportunities abound, and your talents are valued. Be part of a global leader shaping the future of biometric based technology. Learn more here.

Responsibilities

Technical Customer Support Intern

Are you passionate about technology and enjoy helping others solve technical challenges? As a Technical Customer Support Intern, you will gain hands-on experience supporting customers, troubleshooting technical issues, and working with industry-standard tools in a fast-paced, team-oriented environment. This internship offers valuable exposure to technical support operations, customer service, and business technology platforms.

Key Responsibilities

• Manage and resolve customer support cases and tickets based on technical support needs.
• Answer inbound calls and provide professional, timely support to customers.
• Utilize Salesforce to document customer interactions, track case progress, and maintain accurate records.
• Follow up with customers and provide status updates to ensure a positive support experience.
• Assist with assigned projects and support specific platforms based on business requirements.
• Participate in regular team meetings and contribute to team discussions.
• Attend project meetings and create or maintain documentation, reports, and deliverables using Microsoft Office, Outlook, Teams, and related tools.
• Collaborate with team members, leadership, and cross-functional departments to support business objectives.
• Prioritize and manage multiple tasks effectively in a dynamic work environment.

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Qualifications

Qualifications

• Strong interest in technology and technical problem-solving.
• Willingness to learn new software platforms, tools, and technologies.
• Excellent organizational, communication, and time-management skills.
• Ability to work independently while also collaborating within a team environment.
• Comfortable interacting with customers, peers, and leadership at all levels.
• Proficiency with Windows-based computers.
• Experience with Microsoft Office applications, Outlook, and Microsoft Teams.

Preferred Qualifications

• Previous customer service experience.
• Previous technical support experience, whether through work, school, volunteer activities, or personal projects.
• Experience using ticketing, call logging, or case management systems.
• Experience interacting directly with customers in a support environment.
• Microsoft technical support certifications or related coursework are a plus.

What You'll Gain

• Hands-on experience in a professional technical support environment.
• Exposure to Salesforce and other business-critical technologies.
• Opportunities to develop customer service, troubleshooting, and communication skills.
• Experience collaborating with technical and business professionals across the organization.
• Mentorship and professional development opportunities to help launch your technology career.

Important Dates: 

Start Date: May 17, 2027

End Date: Aug 6, 2027

Note: This is a hybrid role, you must be able to travel to the office.

The US hourly rate for this position is $25.