Global Client Operations Coordinator

Company Description

Publicis Groupe

Founded in 1926 by Marcel Bleustein-Blanchet, Publicis Groupe is now the leading communication group in the world.

Present in Italy with 3 offices (Milan, Turin, and Rome) and over 1500 professionals, the group acts as a strategic partner for the growth of its clients by offering a wide range of expertise and integrated solutions in various areas such as creativity, media, production, and business transformation. 

And what makes us unique? We are a "Connecting Company," driven by a common purpose, a strong spirit, shared behaviors, great character, and an unwavering focus on clients - Power of One 

Overview

We are searching for a client operations coordinator for one of our large global clients across our network.

The client ops coordinator will deliver excellence in financial and operational governance and work to provide client satisfaction.

The ideal candidate will collaborate with teams around the world, forging strong relationships and supporting them in following global operations processes.

Work alongside our global coordination team, owning various tasks in managing operational processes.

Become a trusted partner for our global financial clients. Support our local markets in managing payment deadlines, PO and issue resolution, problem solving and responsiveness. Lead meetings with local teams to review operational processes. Take ownership of key agency operations related to coordination, tools, and database management.

Responsibilities

Attention to detail

• You will need to be responsible for managing aspects of the client globally.

• This role requires an organized and process driven individual who can maintain financial tracking documents accurately, while also managing deadlines.

• Take accountability for coordinating and leading meetings with both internal and client points of contact.

• Be responsible for verifying data accuracy within key files and dashboards and ensuring teams are following global operational standards.

Trusted advisor

• You will need to develop a strong partnership with key stakeholders in managing all financial tasks.

• Being a strong communicator who can forge relationships with the client.

• Take responsibility for select tasks and see them through.

• Owning recurring projects and ensuring they are done accurately and on time.

Global coordination

• Work with our markets around the globe for the delivery of billing needs.
• Execute existing processes and workflows while keeping our teams accountable for the tasks asked of them.
• Communicate effectively with teams to foster strong relationships.

Qualifications

Experience and Knowledge

• 3+ years of experience related to operations/media finance

• History of managing projects with and without supervision

• Interest in global/international project management

• Basic understanding of media

• Experience in managing communication with clients

Technical Skills

• Advanced level capabilities with Microsoft Suite of products, specifically Excel

• Data management (ability to read and interpret data)

• Reporting management (ability to interpret financial data)

Soft Skills

• Highly Organized

• Strong Communicator

• Problem Solver

• Process driven

• Comfortable working in team environments

• Time Management; need to optimize working hours across tasks and regions

Languages

• English fluency is a must as this is a global role

• Italian fluency

Education

• Bachelor's degree or country equivalent

Additional Information

What we offer:

• Learning & Development: a personalized learning path, an individual approach based on your needs, always on!
• Corporate benefits: a platform dedicated to our people, full of offers, discounts, and more.
• Corporate Wellness: access to online courses for your physical and mental well-being. Work From Home: 2 days per week.

Our Publicis Groupe motto: "Viva La Différence."

We are committed to creating fair and inclusive experiences for all talents.

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