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Amentum

Government engineering and technical services provider

IT Technical Specialist

IT Service Desk & End User SupportPosted on Nov 15
Full-timeHouston, TX, USA$62.4k

About the Job

Requirements

  • Typically requires a bachelor's degree or equivalent certification in a related area or experience in the field.
  • Basic knowledge of networking, virtual private networks, domain name system, dynamic host configuration protocol, and firewalls.
  • Experience with user and account administration and access management.
  • Strong troubleshooting and problem-solving skills.
  • Strong knowledge of Windows operating systems and Microsoft 365.
  • Excellent communication and customer-service skills, including the ability to explain technical concepts and issues clearly to nontechnical employees, management, and stakeholders.
  • Ability to independently diagnose and resolve technical problems.
  • General cybersecurity knowledge.
  • Familiarity with remote-support and ticketing systems.
  • Ability to prioritize and manage multiple issues effectively while maintaining a high level of service.
  • Ability to pass random drug tests.
  • Ability to pass a thorough security clearance background check.
  • Physical ability to lift and move equipment weighing up to 30 pounds frequently and to walk between multiple buildings.
  • Must obtain and maintain a LOC50.
  • CompTIA A+ certification for foundational IT and support skills; CompTIA Network+ certification for networking; CompTIA Security+ certification for cybersecurity fundamentals; or Microsoft certifications.
  • Proof of U.S. citizenship or U.S. permanent residency may be required.
  • Must be able to complete a U.S. government background investigation.
  • Regular attendance in accordance with the established work schedule and ability to work outside the normal schedule and adjust schedules to meet peak periods and surge requirements.

Responsibilities

  • Perform other duties as assigned.
  • Work in an office environment and, depending on the task, inside or outside.
  • Work may require sitting or standing for extended periods and lifting and carrying items up to 25 pounds.

Desired Qualifications

  • Three or more years of hands-on IT support or administration experience.
  • A technical degree or equivalent on-the-job experience.
  • ServiceNow experience.

About the Company

Amentum

Government engineering and technical services provider

Amentum provides technical and engineering services to government agencies to support high-stakes missions such as space launch, nuclear cleanup, and military operations. Its offerings combine workforce, engineering, and mission-support capabilities across the full lifecycle—from planning and design to operations and sustainment—delivered as contracted services. The company differentiates itself through scale and breadth: formed from a spin-off and expanded by acquiring DynCorp and PAE, and later merging with Jacobs’ Critical Mission Solutions and Cyber & Intelligence units, making it one of the largest government services contractors with about 53,000 employees and a public listing (AMTM). Its main goal is to help the U.S. and its allies achieve mission success for critical national programs by providing comprehensive, reliable government-focused technical services.

Company size
10,001+
Company stage
IPO
Headquarters
Chantilly, VA
Founded
2020

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