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Kaiser Permanente

Integrated healthcare provider and payer platform

IT Consultant 4

Business AnalysisPosted on Nov 12
Full-timePlacentia, CA, USANo salary listedIn-person

About the Job

Requirements

  • A bachelor's degree in Business Administration, Computer Science, CIS, or a related field, with at least six years of experience in IT consulting, business analysis, or a related field; equivalent additional work experience may substitute for the degree requirement.

Responsibilities

  • Complete work assignments and support business-specific projects by applying subject-matter expertise, supporting work plans, ensuring procedures and policies are followed, coordinating and assigning resources, collaborating cross-functionally, solving complex problems, escalating high-priority issues or risks, and identifying improvement opportunities.
  • Provide information, resources, advice, and expertise to coworkers and customers; build cross-functional stakeholder relationships; influence others through technical explanations and examples; adapt to competing demands and responsibilities; respond to and seek performance feedback; provide feedback to others and managers; develop plans to build strengths and address weaknesses; support team collaboration; and learn from change and feedback.
  • Develop requirements for complex process or system solutions within assigned business domains by interfacing with stakeholders and IT teams, and lead junior team members in the development process as appropriate.
  • Use business requirements-gathering methodologies to identify business, functional, and non-functional requirements across multiple business domains.
  • Develop and document business cases assessing the costs, benefits, return on investment, and total cost of ownership of proposed solutions.
  • Support the evolution of applications, systems, and processes toward a desired future state by understanding how current processes affect business operations across multiple domains.
  • Map current-state processes against future-state processes.
  • Identify the impact of requirements on upstream and downstream solution components.
  • Recommend to management and business stakeholders how to integrate requirements with current systems and business processes across regions or domains.
  • Identify and validate value gaps and opportunities for process enhancements or efficiencies.
  • Support solution design by providing insight during design sessions with IT teams to translate requirements into workable business solutions.
  • Identify and recommend additional data or services needed to address key business issues related to process or solution design.
  • Participate in evaluating third-party vendors as directed.
  • Support continuous process improvement by participating in developing, implementing, and maintaining standardized tools, templates, and processes across multiple business domains.
  • Recommend regional or national process improvements aligned with sustainable best practices and the business's strategic and tactical goals.

Desired Qualifications

  • Three years of experience working for a health care organization.
  • Three years of experience working for an IT organization.

About the Company

Kaiser Permanente

Integrated healthcare provider and payer platform

Kaiser Permanente runs an integrated healthcare platform that lets members manage and pay medical, premium, and pharmacy bills online. It serves Medicare Advantage, Individual and Family, and non-employer plans, offering options to pay as a guest or set up payment plans. The platform works by presenting a centralized online portal where users can view bills, choose how to pay, and handle multiple types of charges in one place. Revenue comes from premiums and medical services fees, while the service aims to reduce administrative work for both providers and patients and encourage on-time payments. What sets Kaiser Permanente apart is its combination of healthcare services with a single billing experience across multiple plan types, focusing on a user-friendly, centralized payment process rather than handling billing through separate systems. Its goal is to provide a straightforward, reliable way for members to manage and pay their bills, improving convenience and payment timeliness.

Company size
10,001+
Company stage
Grant
Total funding
$7.5M
Headquarters
Oakland, CA
Founded
1945

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