Dispatcher

You belong at Day & Ross. 

Dispatcher
Full-time
Woodstock, ON

Day and Night Shifts and Weekends

The Dispatcher is responsible for dispatching units to pick up and deliver freight, monitor the performance of drivers and ensure customer timelines are adhered to. Part of this job is on efficient utilization, management and performance of our trailer bank Refers, Dry Vans and Long Combination Vehicles allowing the company to efficiently move optimized loads and achieve on-time service to all customers and terminals.

How You’ll Help

• Arrange for daily deliveries, assign pick up requests, and entre orders in the computer
• Set up appointment freight, manifest shipments, coordinate ETA's with Central, check for expedited shipments and enter missed pick-ups
• Answer phones and take pick-up requests
• Coordinate drivers to come back for second round of deliveries, manifest skeleton and make linehaul orders
• Coordinate local P&D requirements
• Track lumpers hours and review requirements
• Monitor driver performance and report finding to manager
• Identify areas for improvement and efficiencies
• Other related duties as may be required

Your Skills & Experience: 

• Minimum of secondary education, with preference of post-secondary education (Supply Chain or Logistics Management) or a combination of education and experience.

• Geographical knowledge of central Ontario

• Previous experience in the transportation industry

• Computer skills – accuracy, MS products, TruckMate, web-based programs

• 3-5 years of dispatch experience

• Able to work deadlines in high transactional environment

• TruckMate experience preferred

• Exceptional interpersonal and leadership skills to manage demands, resolve issues and build relationships

• Ability to work independently; a self-starter

• Ability to work a flexible work schedule

• English required; other languages an asset but not required

To apply, visit our Careers page at dayross.com.

If you’re chosen for the role, you’ll be asked to provide reference and criminal background checks before employment. You’ll only be contacted if you’re selected for an interview. 

About Day & Ross

From a single truckload of potatoes in the 1950s to a fleet of thousands, Day & Ross has grown to become one of the largest transportation and logistics providers in North America. With over 7,500 team members on and off the road in the US and Canada, we offer a diversified portfolio of freight and delivery solutions, including LTL, Truckload, Residential, Dedicated Fleet Solutions, and Logistics.    

We believe our people are our greatest strength. For over a decade, we’ve been recognized as one of Canada’s Best Managed Companies. We’ve also been named a Top Company for Women to Work for in Transportation since 2018. Our recognition reflects the family values we share with our parent company, McCain Foods Limited.

As a federally regulated employer, Day & Ross fully supports the principles of employment equity and encourages all qualified members of the designated groups to apply. Day & Ross is committed to ensuring equal access and participation for people with disabilities and meeting their needs in a timely manner. We will do so by removing and preventing barriers to accessibility and by meeting our accessibility requirements under Accessible Canada Regulations and in alignment with our business practices, capabilities, and values.

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