Guest Service Agent

Agent, Guest Service, The Westin Resort, Costa Navarino (2027)

Costa Navarino · Pilos, Greece · Contract · Posted 2026-10-07

Workplace: on_site

Department: FRONT OFFICE WESTIN

Description

Be Part of Our Story. Grow with Us.

Costa Navarino is a sustainably driven destination in Messinia, on the southwest coast of the Peloponnese, where people, nature, heritage and community come together to create meaningful experiences. Respect for the region, its people and its natural environment is at the heart of everything we do.

Home to four 5-star resorts, The Romanos, a Luxury Collection Resort, The Westin Resort, Costa Navarino, W Costa Navarino and Mandarin Oriental, Costa Navarino, the destination also brings together four signature golf courses, more than 40 restaurants and bars, over 50 retail shops and services, three spa centres, a collection of luxury villas for private ownership, Navarino Agora and a wide range of sporting, cultural and outdoor experiences.

This diversity creates opportunities across many areas of expertise, where associates can grow professionally, broaden their experience, and contribute to the continued evolution of the destination.

We are looking for a Agent, Guest Service to join our team. In this role, you will have the opportunity to contribute, learn and grow while helping shape the experiences and impact we create across Costa Navarino.

In this position, you will provide warm, professional and efficient service throughout the guest stay, handling check-in and check-out, guest requests, payments and other Front Office activities while maintaining high standards of hospitality.

Responsibilities

• Welcome and assist guests in a warm and professional manner.
• Handle check-in and check-out procedures accurately and efficiently.
• Respond to guest requests, enquiries and complaints, ensuring timely follow-up.
• Provide information about hotel facilities, services and local activities.
• Handle payments, billing and Front Office documentation accurately.
• Coordinate with other departments to ensure smooth operations and guest service.
• Support daily Front Office activities, including arrivals, departures, room status updates, loyalty programs and guest communications, while maintaining luxury hospitality standards.

Requirements

• Minimum 2 years of experience as a Front Office Agent. Experience in a Marriott property will be considered an advantage.
• Bachelor’s degree in Tourism, Hospitality Management or a related field will be considered an advantage.
• Excellent command of written and spoken Greek and English. Knowledge of an additional language will be considered an advantage.
• Excellent communication and organizational skills, with the ability to multitask and prioritize.
• Good knowledge of Opera PMS and Microsoft Office.
• Guest-focused approach and strong team spirit, with a commitment to high service standards.

Benefits

What We Offer:

• Private Medical Plan
• Accommodation in the vicinity of Costa Navarino (for eligible associates)
• Meals Provided On-site
• Uniform & Laundry Service (where applicable)

Personal & Professional Growth:

• Ongoing Training & Development Opportunities
• Opportunities for Task Force Assignments at Marriott Hotels Abroad
• Experience in a Multicultural & International Work Environment

Wellbeing & Perks:

• Use of Costa Navarino Facilities (subject to internal policies)
• Access to the Support Room - Online Wellness Platform
• Recognition & Wellbeing Initiatives
• Employee Discounts & Associate Benefits at Marriott Hotels Worldwide

Ready to be part of our story? We would love to hear from you.

Apply today and grow with us at Costa Navarino.

Apply

Apply at Costa Navarino

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