Duty Manager

Job Description

What you'll be doing

• Leading hotel operations during your shift, ensuring a seamless guest experience.
• Supporting and motivating the Front Office team to deliver outstanding customer service.
• Acting as the first point of contact for guest enquiries, requests, and feedback, resolving issues with professionalism and care.
• Maintaining high standards of presentation, service, and operational excellence across the hotel.
• Coordinating with Housekeeping, Food & Beverage, Maintenance, and other departments to ensure smooth operations.
• Monitoring safety, security, and compliance procedures.
• Assisting with training, coaching, and developing team members.
• Supporting occupancy, revenue, and guest satisfaction goals.

Qualifications

What we're looking for

You'll be someone who genuinely enjoys working with people and can remain calm, positive, and solutions-focused, even during busy periods.

Ideally, you'll have:

• Previous experience in a Duty Manager, Assistant Manager, or Front Office leadership role.
• A passion for delivering exceptional customer service.
• Strong communication and interpersonal skills.
• Excellent organisational and problem-solving abilities.
• The confidence to make decisions and lead a team.
• Flexibility to work a rotating roster, including evenings, weekends, and public holidays.
• A current New Zealand Manager's Certificate (or the ability to obtain one) would be advantageous.
• A current First Aid Certificate is desirable.

Additional Information

Why join us?

When you join Accor, you become part of one of the world's leading hospitality groups with opportunities that extend far beyond Rotorua.

We offer:

• Opportunities for career development and internal progression across Accor's global network.
• Worldwide accommodation and dining discounts through our Heartist® programme.
• A supportive, inclusive team culture where your ideas are valued.
• Ongoing learning and development opportunities.
• The chance to work in one of Rotorua's premier lakeside hotels.

Our commitment to Diversity & Inclusion:
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.