AV/VTC Technician

• Configure, operate, monitor, maintain, and troubleshoot AV/VTC equipment and systems.
• Perform scheduled functionality and operational checks to ensure AV/VTC equipment is mission ready.
• Provide technical support for video conferences, meetings, presentations, classroom instruction, command events, and other scheduled activities.
• Set up and operate AV/VTC equipment before scheduled events and verify proper audio, video, display, camera, microphone, and conferencing functionality.
• Troubleshoot hardware, software, connectivity, audio, video, display, and peripheral issues affecting AV/VTC services.
• Diagnose and resolve routine and complex AV/VTC technical problems and escalate network-, systems-, or cybersecurity-related problems to the appropriate engineering team.
• Support conference-room and classroom technologies, including displays, projectors, cameras, microphones, speakers, control systems, and associated peripheral devices.
• Assist users with establishing and operating video teleconferences and audiovisual presentations.
• Provide users with instructions and technical assistance for proper operation of AV/VTC systems.
• Support scheduling and coordination of VTC sessions and other events requiring AV technical support.
• Respond to AV/VTC service requests and trouble tickets and document troubleshooting actions and resolution.
• Coordinate with the IT Service Desk, Systems Administrators, and Network Engineers to resolve incidents involving network connectivity or supporting IT infrastructure.
• Install, move, connect, disconnect, and configure AV/VTC equipment as required.
• Support testing and validation of newly installed, relocated, repaired, or upgraded AV/VTC equipment.
• Perform preventive maintenance and identify failing, degraded, obsolete, or End-of-Life equipment.
• Assist with equipment replacement, modernization, technology refresh, and lifecycle-management activities.
• Maintain accurate AV/VTC equipment and configuration information.
• Assist with inventory and accountability of AV/VTC equipment and associated components.
• Maintain applicable technical documentation, operating procedures, user instructions, troubleshooting guides, and equipment records.
• Coordinate vendor or manufacturer technical support when equipment problems require external assistance.
• Provide technical support for complex audiovisual requirements and high-visibility events.

• Must have 3–5+ years of professional AV/VTC, audiovisual, unified communications, or related technical support experience.
• Must have an active DoD Secret security clearance.
• Must meet applicable DoD 8140/DCWF requirements for Work Role 441 at the Advanced proficiency level.
• Demonstrated experience installing, configuring, operating, maintaining, and troubleshooting AV/VTC equipment.
• Experience supporting conference rooms, classrooms, meeting spaces, auditoriums, or similar enterprise audiovisual environments.
• Experience troubleshooting audio, video, displays, cameras, microphones, speakers, cabling, and peripheral equipment.
• Experience supporting video conferencing and collaboration technologies.
• Experience providing real-time technical support during meetings, conferences, presentations, or high-visibility events.
• Experience performing preventive maintenance and operational checks on AV/VTC systems.
• Experience installing, relocating, connecting, and testing AV/VTC equipment.
• Ability to diagnose AV problems and determine when an issue originates with AV equipment, network connectivity, computing infrastructure, or another supporting technology.
• Experience using an IT service-management or trouble-ticketing system.
• Ability to maintain accurate equipment, maintenance, incident, and configuration documentation.
• Strong customer-service and interpersonal skills.
• Strong verbal and written communication skills.
• Ability to work independently while coordinating with geographically dispersed teams.
• Ability to provide occasional after-hours or weekend support based on mission requirements.

• Associate's or bachelor's degree in Information Technology, Electronics, Telecommunications, Audiovisual Technology, or related discipline.
• CompTIA A+, Network+, or Security+ certification.
• Experience with Crestron, Extron, AMX, Biamp, QSC, or comparable professional AV technologies.
• Experience supporting AV/VTC systems in DoD, Federal Government, or military environments.
• Experience with enterprise VTC and collaboration platforms.
• Experience with Cisco/Webex video conferencing technologies.
• Experience with Microsoft Teams Rooms or similar collaboration-room technologies.
• Experience troubleshooting audiovisual control systems.
• Experience with digital signal processors (DSPs), amplifiers, microphones, cameras, projectors, commercial displays, and audio systems.
• Experience with HDMI, DisplayPort, USB, network-based AV, and other common AV interfaces.
• Familiarity with AV-over-IP technologies.
• Familiarity with TCP/IP networking and the network requirements associated with VTC systems.
• Experience with ServiceNow or comparable ITSM/ticketing platforms.
• AVIXA Certified Technology Specialist (CTS) certification or comparable professional AV certification.
• Previous USMC, Navy, DISA, or other DoD enterprise networking experience.

Agil3 Technology Solutions LLC ("A3T") is a Northern Virginia based, ISO 9001, ISO 20000-1 & ISO 27001 Certified, Women-Owned (WOSB) and Service-disabled Veteran-Owned (SDVOSB) small business. A recent recipient of the prestigious Washington Technology TOP 50 (ranking #9, and on the list for last 4 years!), A3T is experiencing industry leading recognition and growth. In addition to the CEO’s recognition as an “All-Star Entrepreneur”, A3T is recognized by Inc Magazine as one of the fastest growing companies in the country, by Vet 50 as Fastest Growing Veteran-Owned Businesses, and is featured in CyberSecurity Ventures / Cybercrime Magazine! “As a go-to Women-Owned Cybersecurity company in US and internationally”. As part of our growth, we are looking for YOU to join our growing team.

A3T offers excellent benefits to enhance the work-life balance, including:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Short Term & Long-Term Disability
• 401k Retirement Savings Plan with Company Match
• Paid Holidays
• Paid Time Off (PTO)
• Tuition and Professional Development Assistance
• Parking/Travel Reimbursement (metropolitan areas)