Adventist Health

Faith-based nonprofit integrated health system

Patient Care Coordinator - Call Center

Clinical Support & Patient AdministrationPosted on Nov 9

Full-timeSimi Valley, CA, USAIn-person

About the Job

Requirements

A high school education, GED, or equivalent is preferred.
An associate’s or technical degree in business, healthcare, or computer science, or an equivalent combination of education and related experience, is preferred.
Associates must receive all required vaccinations as a condition of employment and annually thereafter where applicable; medical and religious exemptions may apply.

Responsibilities

Coordinate admitting and clerical duties to facilitate efficient patient processing and scheduling.
Provide communication with patients and visitors that promotes overall satisfaction and quality of care.
Greet, receive, and escort patients and visitors, and notify necessary personnel of their arrival.
Answer multiple phone lines and intercom, communicate appropriately, and address complaints and requests as needed.
Receive, interpret, verify, and process physicians’ orders.
Admit and discharge daily patients and create charts.
Provide clerical support for departmental meetings, projects, and activities.
Complete and forward required information, charts, records, and documents as requested.
Request previous patient records from medical records as needed.
Maintain department records, reports, and statistics.
Order and maintain an adequate inventory of office supplies and equipment.
Identify patients’ insurance status and range of benefits; identify and collect co-payments and limits of services.
Provide appropriate forms to billing and other departments, and assist with maintaining hospital forms.
Perform confidential clerical duties including data entry, obtaining patient signatures for documents and consent forms, filing, and answering phones.
Help schedule patient appointments and obtain necessary billing, insurance, and other demographic information.
Inform patients of examination preparations and remind them at appointment confirmation.
Assist with scheduling appointments and making reservations for departmental classes, programs, and in-services.
Keep waiting rooms neat, clean, and organized; communicate with people waiting.
Monitor panels for alarms and report them to the appropriate department.
Provide coverage or assistance as needed to maintain department quality standards.
Compile information for reports, manuals, handouts, and meetings.
Assist with research and provide administrative support to special projects.
Perform other job-related duties as assigned.

Centered in beautiful Southern California, Adventist Health Simi Valley has been one of the area's leading healthcare providers since 1965. We are comprised of a 144-bed hospital, home care services and a vast scope of award-winning services located throughout Ventura County. Simi Valley is a suburban area nestled between an urban oasis and the stunning shores of the Pacific Ocean. Bordering Los Angeles allows hiking in the morning and attending film premieres in the evening.

Job Summary:

Coordinates a variety of admitting and clerical duties to facilitate the efficient processing and scheduling of patients for the department. Provides communication with patients and visitors that promotes a high level of overall satisfaction and quality of care. Performs duties in an outpatient location.

Job Requirements:

Education and Work Experience:

High School Education/GED or equivalent: Preferred
Associate’s/Technical Degree in business, healthcare or computer science or equivalent combination of education/related experience: Preferred

Essential Functions:

Greets, receives and escorts patients/visitors, and notifies necessary personnel of their arrival. Answers multiple phone lines and intercom, and communicates appropriately. Gives appropriate attention to complaints/requests as needed. Receives, interprets, verifies and processes physicians' orders. Admits/discharges daily patients and creates charts. Provides clerical support for departmental meetings, projects and activities as needed.
Completes and forwards all required information, charts, records, documents as requested. Requests previous patient records from medical records as needed. Maintains department records, reports, statistics. Orders and maintains an adequate inventory of all office supplies and equipment. Identifies current status of patient's insurance, as well as range of benefits. Identifies and collects co-payments and limits of services for all patients.
Provides appropriate forms to billing and other departments. Assists with maintenance of hospital forms. Performs various confidential clerical duties including, but not limited to data entry, obtaining patient's signature for needed documents and/or consents forms, filing and answering phones. Helps schedule patient appointments. Obtains all necessary billing, insurance and other demographic information.
Informs patients of any preparations needed for examination, and reminds them of their preparations at time of appointment confirmation. Obtains all necessary billing, insurance and other demographic information. Assists in scheduling appointments and making reservations for departmental needs such as classes, programs and in-services.
Keeps waiting rooms neat, clean and organized. Communicates with those waiting. Monitors panels for alarms and reports to appropriate department. Provides coverage and/or assistance when necessary to maintain quality standards of the department. Compiles information for reports, manuals, handouts and meetings as needed. Provides clerical support for department meetings and departmental activities. Assists with research and provides administrative support to special projects.
Performs other job-related duties as assigned.

Organizational Requirements:

Adventist Health is committed to the safety and wellbeing of our associates and patients. Therefore, we require that all associates receive all required vaccinations as a condition of employment and annually thereafter, where applicable. Medical and religious exemptions may apply.

Adventist Health participates in E-Verify. Visit https://adventisthealth.org/careers/everify/ for more information about E-Verify. By choosing to apply, you acknowledge that you have accessed and read the E-Verify Participation and Right to Work notices and understand the contents therein.

Pay Range: The estimated base pay for this position is $25.00 to $29.56. Additional individual compensation may be available for this role through differentials, extra shift incentives, bonuses, etc. Base pay is only a portion of the total rewards package, and a comprehensive benefits program is available for qualifying positions. Please contact our Talent Acquisition team for more information.

About the Company

Adventist Health

Faith-based nonprofit integrated health system

Adventist Health is a faith-based nonprofit health system with more than 400 sites of care, including 26 acute care hospitals, primarily on the West Coast and in Hawaii. It provides a full range of health services—from primary and specialty care to hospital-based treatments and wellness programs—delivered across an integrated network of clinics, hospitals, and care facilities. Revenue comes from patient services, insurance reimbursements, and government programs, and earnings are reinvested back into communities to improve health outcomes and expand access to care. The organization differentiates itself through its nonprofit, faith-based model and by reinvesting earnings into community health, along with its broad, integrated network that covers preventive, primary, specialty, and acute care. Its goal is to improve health outcomes for the communities it serves and to expand access to high-quality care.

Company size: 10,001+
Company stage: Grant
Total funding: $210K
Headquarters: Roseville, CA
Founded: Not listed

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